Published by 珠海杰理科技股份有限公司

Report an issue with BT Speaker.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with BT Speaker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of 珠海杰理科技股份有限公司 to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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BT Speaker Customer Insights

Steps to Troubleshoot & Fix BT Speaker Issues

1. Fix BT Speaker Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BT Speaker: Restarting the app will resolve most errors.
  2. Update the BT Speaker App. Here is how:
    1. On Android goto PlayStore » Search for "BT Speaker" » Open BT Speaker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BT Speaker » click "UPDATE".
  3. Clear BT Speaker app cache: Clearing cached data will force your app to retrieve the latest data directly from BT Speaker servers.
    1. On Android, goto Settings » Apps » Select "BT Speaker" » click Storage » click "Clear Cache".
  4. Check BT Speaker app permissions. If any of these permissions required to use your device's features are disenabled, BT Speaker might not work.
  5. Uninstall and reinstall BT Speaker. If nothing else has worked, completely uninstall BT Speaker then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BT Speaker not working


2. Fix BT Speaker Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BT Speaker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BT Speaker not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BT Speaker may not be able to connect to the Internet when running in the background.

Reported Issues