Contact MyCardRules Customer Service

Why should I report an Issue with MyCardRules?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Jack Henry and Associates to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Overall it is a badly behaving app that seems to be trying to implement security, but ends up being much less useful.Frustrating. I couldn't even get my new user account set up (wouldn't accept my card number) and gave no way to contact them for questions or support! When I clicked on the three link to contact them, a pop up would activate telling me to register as a new user first.

2. Is it too long? Which special characters doesn't it like? I don't know because it doesn't tell you, it just doesn't reset the password and gives no input for why it failed.

3. I only see the last 10 transactions when it says I should see the last 30.Paste doesn't work in login screen.

4. It loses the password even when you check stay logged in and the fingerprint authentication is a joke.Clunky and difficult to use.

5. Have not heard from the creator or my bank about the issues that I was having with the app just stopped working when opened up... If you have any issues with app, you cant contact them... They will only talk to your bank.

6. I had to put in all my card info, email, and set up new password...I followed all the password requirements and after the third try, it kicked me out.

7. It also prevents my password manager from coming up in the login screen.

8. Horrible - trying to reset the password is a nightmare.

9. I'm very disappointed that my bank has chosen this app to track debit card activity.The sign in process is rediculous.

10. This is assuring to know immediately that the charge is mine, including auto payments! Also LOVE the feature that let's me turn card off & on at a click of a button.

11. You get no feedback at all why it doesn't like your password.

1. Fix MyCardRules Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyCardRules: Restarting the app will resolve most errors.
2. Update the MyCardRules App. Here is how:
   1. On Android goto PlayStore » Search for "MyCardRules" » Open MyCardRules » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyCardRules » click "UPDATE".
3. Clear MyCardRules app cache: Clearing cached data will force your app to retrieve the latest data directly from MyCardRules servers.
   1. On Android, goto Settings » Apps » Select "MyCardRules" » click Storage » click "Clear Cache".
4. Check MyCardRules app permissions. If any of these permissions required to use your device's features are disenabled, MyCardRules might not work.
5. Uninstall and reinstall MyCardRules. If nothing else has worked, completely uninstall MyCardRules then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyCardRules not working

2. Fix MyCardRules Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyCardRules be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyCardRules not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyCardRules may not be able to connect to the Internet when running in the background.