Contact Wag! Customer Service

Why should I report an Issue with Wag! - Dog Walkers & Sitters?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wag Labs, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have some company - any day, anytime pet care is available through the app. • On-demand and scheduled dog walks based on your and your dog’s needs. • Boarding and sitting overnight care in your home or the Pet Caregiver’s. • Drop-in visits for dogs who don’t need a walk, but could use a potty break. • Veterinary consultations to answer your pet health questions from the convenience of your home, available around the clock. • One-on-one personalized in-home and digital dog training sessions for puppies & adult dogs to learn tricks and basic commands. • Each Pet Caregiver with Wag! has been through a comprehensive screening. • Services booked on the Wag! platform may be protected with up to $1M property damage protection. • Our Customer Success team is available to you and your pup 24/7. • GPS-tracked walks so you can follow along with your dog’s walk in real-time. • In-app messaging so you can easily communicate with your Pet Caregiver. • Receive live pee/poop notifications and a detailed report card at the end of your service. • Book and pay for your services securely within the app. • Wag! lockboxes are available for simplified home access. • Chat live with licensed veterinary professionals for expert pet health advice. • Our community of 150,000+ Pet Caregivers nationwide are dog people, and it shows. • Pet Caregivers with Wag! have a trusted record of experience with over 10 million pet care services across 4,600+ cities. • We’ve donated over 10 million meals!

2. Wag! is the #1 app for pet parents -- offering 5-star dog walking, pet sitting, vet care, and training services nationwide.

3. A portion of our proceeds from the walks you book help to feed shelter dogs in your area. • Making Pet Parents happy is what we do best -- 99% of Wag!

4. Book convenient pet care in your neighborhood with the Wag! app.

1. Constantly full of issues including making me re-enter my CC information every single time, showing me different prices for the same things at different points in the app, showing wrong times, the map of the walk starts out of the entire world so you have to zoom and zoom to get to your actual neighborhood to see the walk, and the list goes on.

2. My dog isn't going to let a stranger walk in the house and take him (was finally able to get a permanent fix for this, I think.) You can't cancel a single service in a series without canceling the whole seriesLove the service, beginning to hate the app.

3. Whenever my regular walker cancels they just book someone else and I have to spend 20 minutes getting to customer service to cancel.

4. The app closed itself and I had to start all over - twice!! Super frustrating and that's just one example, it has plenty of other development issues.No other options, and the service itself is okay but the app is the worst.

5. The app is becoming slower, the map doesn't show up when it's supposed to (sometimes the GPS isn't accurate either) and it makes the good service experience somewhat frustrating.

6. I would contact an agent, but I can't get past the rate and tip CaregiverGreat service, but the app... I love the report cards and videos, ect.

7. The app is riddled with bugs: I cannot cancel a service request or edit my address.

8. I've never had any major issues with a walker, and for the most part the service is great.

9. Mediocre App, Terrible website We NEED the option to add a second contact, and each contact should have the option to add at least two phone numbers to the profiles (ie; cell, work, spouse/partner, etc).

10. to expensive for the level of service.Love the service and people on here! My issues are with the app itself.

11. You must use their app to cancel an appointment, change the time of an appointment, or contact them.

1. Fix Wag! Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wag!: Restarting the app will resolve most errors.
2. Update the Wag! App. Here is how:
   1. On Android goto PlayStore » Search for "Wag!" » Open Wag! - Dog Walkers & Sitters » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wag! » click "UPDATE".
3. Clear Wag! - Dog Walkers & Sitters app cache: Clearing cached data will force your app to retrieve the latest data directly from Wag! servers.
   1. On Android, goto Settings » Apps » Select "Wag! - Dog Walkers & Sitters" » click Storage » click "Clear Cache".
4. Check Wag! app permissions. If any of these permissions required to use your device's features are disenabled, Wag! might not work.
5. Uninstall and reinstall Wag!. If nothing else has worked, completely uninstall Wag! then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wag! not working

2. Fix Wag! Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wag! be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wag! not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wag! may not be able to connect to the Internet when running in the background.