Contact Investors Bank Customer Service

Why should I report an Issue with Investors Bank Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Investors Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Works great! Orig: Not great photo capture for check deposit.

2. You try to open it and it takes so long to load that my tablet closes it but it works fine on my phone and laptop.

3. I had no problems with the old app.I love the fact that I can access my accounts, 24/7, with ease and the great feeling of security.

4. App needs work.Edit: After two months it's working again (Ever since the October 9th update this app is broken.

5. It seems this app is not of importance and not being monitored for critical issues like this, and this is why it's earned a one-star for failing the most basic function of working, in any capacity.)The app often freezes or won't allow me to log in.

6. Please add an option to manually add a company, the account number, and address.Update (3/2022).

7. And I had no problems at all until the recent promo to use mobile check deposit!Sometimes it is hard to access especially on weekends.

8. I had problems opening once before and when they finally sent an update it worked fine.

9. Every month I struggle to get my payment on time to my biller.

10. Auto capture did not work, so forced to wait for that to fail before manual capture option.

11. Very inconvenient and frustrating.Overall, the app works great.

1. Fix Investors Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Investors Bank: Restarting the app will resolve most errors.
2. Update the Investors Bank App. Here is how:
   1. On Android goto PlayStore » Search for "Investors Bank" » Open Investors Bank Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Investors Bank » click "UPDATE".
3. Clear Investors Bank Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Investors Bank servers.
   1. On Android, goto Settings » Apps » Select "Investors Bank Mobile" » click Storage » click "Clear Cache".
4. Check Investors Bank app permissions. If any of these permissions required to use your device's features are disenabled, Investors Bank might not work.
5. Uninstall and reinstall Investors Bank. If nothing else has worked, completely uninstall Investors Bank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Investors Bank not working

2. Fix Investors Bank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Investors Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Investors Bank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Investors Bank may not be able to connect to the Internet when running in the background.