Contact MyEnel (Romania) Customer Service

Why should I report an Issue with MyEnel (Romania)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Enel Energie SA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With MyEnel you easily manage your electricity or gas contracts, ask for help in any problem and discover the Enel world, directly from your mobile phone. • Get quick answers to your questions and suggestions.

2. We are waiting for your recommendations and suggestions regarding MyEnel app on the email address: mobile. ro@enel. com.

1. But it's time for the company to work faster on bills and send it by mail asap for older people who are not able to use internet.Finally the latest version of this app works! So I do hope it won't crash anymore when trying to login.. Cheers.I think it is time to develop this application with a section for prosumers.

2. Maybe list that as a password creation rule alsoThe app has a lot of bugs, not working properly each time; but even though it has its shortcomings, it saves me a lot of time and effort with my index and payments.The app is good on all Android devices, but Samsung.

3. Is the same if I try to change the password using the web browser on my laptop... Spot on update delivery! Edit: No more problems with password changing code.

4. I uninstalled and reinstalled the app, restarted the phone, but still when trying to open the app I get the same message that upgrade is needed, get redirected to the play store and so on...a neverending loop without resolution and the app is no longer functional.Horrible application.

5. I'm usually checking the invoices and the history of payments and indexes.Overall, the app is OK, but since the beginning of 2023, for me is impossible to declare consumption due to "internal error",therefore I give only 1 star.

6. The rating is 1 star only because is not possible to give zero stars.After the last update login not working no more.

7. Could you have a look into it and find a way to help us? Later Edit: it is possible to access and download the invoices via the web page.Good app.

8. Changing password is impossible because the code sent for changing the password is not recongnized/declared incorect.

9. Since the last update, everytime I access it, it asks me to authenticate myself, even though I have selected the option 'keep me signed in'.

10. The result is the same "internal error" ; meanwhile another month is passing without the possibility to declare consumption.

11. Or, an application dedicated to prosumers.Upgraded version doesn't work.

1. Fix MyEnel (Romania) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyEnel (Romania): Restarting the app will resolve most errors.
2. Update the MyEnel (Romania) App. Here is how:
   1. On Android goto PlayStore » Search for "MyEnel (Romania)" » Open MyEnel (Romania) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyEnel (Romania) » click "UPDATE".
3. Clear MyEnel (Romania) app cache: Clearing cached data will force your app to retrieve the latest data directly from MyEnel (Romania) servers.
   1. On Android, goto Settings » Apps » Select "MyEnel (Romania)" » click Storage » click "Clear Cache".
4. Check MyEnel (Romania) app permissions. If any of these permissions required to use your device's features are disenabled, MyEnel (Romania) might not work.
5. Uninstall and reinstall MyEnel (Romania). If nothing else has worked, completely uninstall MyEnel (Romania) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyEnel (Romania) not working

2. Fix MyEnel (Romania) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyEnel (Romania) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyEnel (Romania) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyEnel (Romania) may not be able to connect to the Internet when running in the background.