Published by International Money Express on Oct 24, 2024

Report an issue with Intermex.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Intermex?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of International Money Express to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Intermex

1. With over 180,000 cash pick-up points worldwide and options like home delivery in the Dominican Republic,or bank deposits through top regional banks, sending money has never been easier. • Transfer to Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, Guatemala, Honduras, India, Jamaica, Mexico, Nicaragua, Panama, Peru, Philippines, Dominican Republic, El Salvador, and Vietnam from our App. • Sign up and enjoy your first transaction fee-free as our way of saying thank you. • Enable in-app notifications for exclusive weekly deals, claimable with just a tap. • Get fee-free wires when your friends make their first transfer using your unique invitation link with Refer & Earn. • Join our loyalty program and earn points to unlock better exchange rates on future transfers. • Simply sign up with your phone number to start earning and redeeming points within the app. • Use our three-tap Resend feature for even faster transactions! • Choose from our network of over 200 trusted paying partners. • Chat with a real person anytime you need help. Contact us at 1. 888. 999. 5307 – the best customer service in the industry. We've got your back. • Our app is compatible with various devices and accessibility tools to ensure a seamless experience for everyone.

2. Whether it's to Latin America, Europe, or Asia, use your bank account, debit, or credit card securely for your first transfer, with a special offer waiting just for you.

3. Join Intermex and send money to your loved ones fast, anytime, anywhere!

4. Experience the convenience of sending money with Intermex!

5. Download the app now to get started.

Intermex Customer Insights

1. Your legal documents in an email that most have your legal name in it? 😤 Summary: if identify theft concern you, this app has many vulnerabilities, and propensity to put your name at risk.Like it until it quite it won't even connect and when it does and you put your password it sends a code by tx and when you go to retrieve your code it goes back to the beginningThis site is horrible, your transactions work when they want it to.

2. Despite that app takes forever to load up step by step in order to try a dollar transfer=(good price, fast, good exchange ratesDecent app, terrible experience!! They will hold your funds if your legal name is not on the email that you use for registration.

3. And all of my information is the same 🤷🏽 ♀️ I feel like my business is not good enough for your companyI like the intermex service but the app or even if I use Google it takes forever just to login, if this continues I think I'm gonna switch service.Force closes .

4. After the update there are some issues when sending money.App isn't working since few days ago it doesn't let you set up the amount to be transfer.. It only allow 1 dollar and you cannot edit the amount.. if you try from the website they pay cheaper than the app.

5. hackers most love this app!! Obviously they tell you this after they get your personal info, bank acc and debit card included.

6. Very irresponsible the way they handle documents.

7. The system will reject your transaction for no reason at all.

8. Before the update everything was perfect.

9. But i have decided to use your web page .

Steps to Troubleshoot & Fix Intermex Issues

1. Fix Intermex Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Intermex: Restarting the app will resolve most errors.
  2. Update the Intermex App. Here is how:
    1. On Android goto PlayStore » Search for "Intermex" » Open Intermex » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Intermex » click "UPDATE".
  3. Clear Intermex app cache: Clearing cached data will force your app to retrieve the latest data directly from Intermex servers.
    1. On Android, goto Settings » Apps » Select "Intermex" » click Storage » click "Clear Cache".
  4. Check Intermex app permissions. If any of these permissions required to use your device's features are disenabled, Intermex might not work.
  5. Uninstall and reinstall Intermex. If nothing else has worked, completely uninstall Intermex then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Intermex not working


2. Fix Intermex Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Intermex be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Intermex not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Intermex may not be able to connect to the Internet when running in the background.

Reported Issues