Published by International Money Express on Oct 24, 2024

contact Intermex Chat with our AI-based Intermex Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Intermex?



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Why chat with our AI Intermex Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Intermex.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Your legal documents in an email that most have your legal name in it? 😤 Summary: if identify theft concern you, this app has many vulnerabilities, and propensity to put your name at risk.Like it until it quite it won't even connect and when it does and you put your password it sends a code by tx and when you go to retrieve your code it goes back to the beginningThis site is horrible, your transactions work when they want it to.

2. Despite that app takes forever to load up step by step in order to try a dollar transfer=(good price, fast, good exchange ratesDecent app, terrible experience!! They will hold your funds if your legal name is not on the email that you use for registration.

3. And all of my information is the same 🤷🏽 ♀️ I feel like my business is not good enough for your companyI like the intermex service but the app or even if I use Google it takes forever just to login, if this continues I think I'm gonna switch service.Force closes .

4. After the update there are some issues when sending money.App isn't working since few days ago it doesn't let you set up the amount to be transfer.. It only allow 1 dollar and you cannot edit the amount.. if you try from the website they pay cheaper than the app.

5. hackers most love this app!! Obviously they tell you this after they get your personal info, bank acc and debit card included.

6. Very irresponsible the way they handle documents.

7. The system will reject your transaction for no reason at all.

8. Before the update everything was perfect.

9. But i have decided to use your web page .

Steps to Troubleshoot & Fix Intermex Issues

1. Fix Intermex Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Intermex: Restarting the app will resolve most errors.
  2. Update the Intermex App. Here is how:
    1. On Android goto PlayStore » Search for "Intermex" » Open Intermex » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Intermex » click "UPDATE".
  3. Clear Intermex app cache: Clearing cached data will force your app to retrieve the latest data directly from Intermex servers.
    1. On Android, goto Settings » Apps » Select "Intermex" » click Storage » click "Clear Cache".
  4. Check Intermex app permissions. If any of these permissions required to use your device's features are disenabled, Intermex might not work.
  5. Uninstall and reinstall Intermex. If nothing else has worked, completely uninstall Intermex then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Intermex not working


2. Fix Intermex Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Intermex be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Intermex not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Intermex may not be able to connect to the Internet when running in the background.

Reported Issues

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