Contact eCharge+ Customer Service

Why should I report an Issue with eCharge+?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Compleo Charging Software GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. In the areas I've used it, some stations charge 0.39 eu/kwh, some are free.What happened, have been using this without any issues for a few years and it was perfect, now all the charging stations in my area have dissapeared.

2. It looks that ebox lost completely power supply... Why do you provide updates which haven't been properly tested?! Moreover, as the developer team suggested, I described the issue by email.

3. The app simply refuses to end a charging session even when charging is complete and the cable is disconnected -- it hangs like that for days! Absolutely worst charging app ever!Zero stars would be better.

4. No explaination, and the app refused to stop the attempted charge when nothing was plugged in anywayThe app for some reason wanted to take a large amount of money from my account, with no exploration as to why, lucky my bank flagged it.

5. We lost a lot of time and charging station disconnected us somehow after 10minutes.

6. The charging started (as in, it said to plug in the cable etc.), but then stopped with "Charging paused" without any further indication about the issue.

7. We are not happy customer, will not charge at innogy again and want our money back.After firmware update I can't use anymore my innogy ebox.

8. Hope you will improve fast!Total failure of charging on 3 seperate chargers.

9. it often hangs or reports lack of network, but luckily that usually happens after the signal has been sent to the station to start.

10. In case of charging failure the app does not notify.

11. Also, it apparently then tries to charge your credit card again and again, I ended up with 11x 50€ charges (reservations) on my credit card.

1. Fix eCharge+ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart eCharge+: Restarting the app will resolve most errors.
2. Update the eCharge+ App. Here is how:
   1. On Android goto PlayStore » Search for "eCharge+" » Open eCharge+ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eCharge+ » click "UPDATE".
3. Clear eCharge+ app cache: Clearing cached data will force your app to retrieve the latest data directly from eCharge+ servers.
   1. On Android, goto Settings » Apps » Select "eCharge+" » click Storage » click "Clear Cache".
4. Check eCharge+ app permissions. If any of these permissions required to use your device's features are disenabled, eCharge+ might not work.
5. Uninstall and reinstall eCharge+. If nothing else has worked, completely uninstall eCharge+ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing eCharge+ not working

2. Fix eCharge+ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make eCharge+ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to eCharge+ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, eCharge+ may not be able to connect to the Internet when running in the background.