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About Cebu Pacific
1. Cebu Pacific is the largest airline in the Philippines, offering low fares all year round to over 60 destinations in Asia, Australia and the Middle East.
Cebu Pacific Customer Insights
1. Also, please fix the page wherein we can select which passenger would be for Go Easy trip or Go Basic since this was removed during the latest update.Firstly I never write reviews on applications but my experience has been so poor on this app I felt the need to share it with others.
2. The company and pilot told us for compensation for the flight being canceled and changed to a different city we were supposed to get a free ride to the city we actually needed to get to and when we got there we didn't get it! Don't fly with this company not worth itvery disappointing.
3. For my last flight, it wouldn't show my boarding pass even though I checked in three times! Horrible.Had to change a flight due to graduation dates being changed.
4. Once in the app to find your flight and when you try to check in, it directs you out of the app and to their website where you have to log in again, which makes this app useless.
5. I recently booked my flight Manila to Bacolod, just this March, I took a round-trip, and the payment method was very easy, I just used gcash for the payment option.
6. What I can say about this App is that it is very easy to use, you don't even need to go to airline outlets to book a flight, on your cellphone, you can book a flight just using this App.
7. As an IT software developer and tester I find this whole experience revolting!!I checked in using website via browser.
8. It's much better to go through their website, if it's also working correctly that is.Very slow app... forces update when you just need to check something.
9. My option is a round trip and lets say I already set a date for depart and when I select a date for return the depart set date changes to whatever I select a date for my return trip.
10. I can never check in online using the web browser and then it tries to use the app which is completely useless.
11. Checked all the data, decided on a date and time.
Steps to Troubleshoot & Fix Cebu Pacific Issues
1. Fix Cebu Pacific Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Cebu Pacific: Restarting the app will resolve most errors.
- Update the Cebu Pacific App. Here is how:
- On Android goto PlayStore » Search for "Cebu Pacific" » Open Cebu Pacific » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Cebu Pacific » click "UPDATE".
- Clear Cebu Pacific app cache: Clearing cached data will force your app to retrieve the latest data directly from Cebu Pacific servers.
- On Android, goto Settings » Apps » Select "Cebu Pacific" » click Storage » click "Clear Cache".
- Check Cebu Pacific app permissions. If any of these permissions required to use your device's features are disenabled, Cebu Pacific might not work.
- Uninstall and reinstall Cebu Pacific. If nothing else has worked, completely uninstall Cebu Pacific then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Cebu Pacific not working
2. Fix Cebu Pacific Server issues & Internet Connection
- Check network connection: An unstable Internet will make Cebu Pacific be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Cebu Pacific not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Cebu Pacific may not be able to connect to the Internet when running in the background.
Reported Issues
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Kindly delete my account because i dont know what happen why different name appears in my name instead my name. And also i want to register again wiyh same email coz my portal im using for booing is under same email address which is Rommel.Juatchon@redacted
— by Rommel Juatchon 1 year ago -
Would you please delete mine account
Mine email is mpjong@redacted— by Marin t Jong 1 year ago -
Thanks
— by Beverlyn Tubera 2 years ago -
Good day! I have an account in your database associated with the name SAMSODIN LAMPA and the email address is aya_chidori@redacted. For some reason, I have decided not to use the account again; therefore, I request that you kindly delete my account from your database and delete all (Email notifications, additional email addresses, marketing emails, payment detail, or any other information). Thank you very much for your consideration.
— by Aya 2 years ago -
Virginia sinining
— by JESSA C. IDJAO 2 years ago -
Virginia sinining
— by JESSA C. IDJAO 2 years ago -
Keep on receiving error message Password and email did not match every time I sign in
— by Kimberly Clair Balingbing 2 years ago -
wrong name
— by ANGELIE PAQUIGBAO 2 years ago -
i don't have any transaction to do as of now
— by angelica maestro 2 years ago -
I cannot rebook my flight alone, in case of an emergency due to i have another person who always book my flights.
— by grace 2 years ago -
Kindly delete my account here in Cebu Pacific, due to wrong Name of my account.
— by Danica Rose Arroyo 2 years ago -
I have 3 accounts so I need to delete other.
— by Jesu Marvin Solisa 2 years ago -
Not necessary
— by Glenn Mark Palec 2 years ago -
I want to delete my cebpacific account because i enter a wrong information that has been my husband info.. i want to use my on email for the cebpacific account
— by Rocelyn Yamane 2 years ago -
Hi. I have used my email georgette.manguino@redacted in the Cebu Pacific App, but the name that is showing on my account is my guest’s name. So I just wanted to delete my account. Thank you!
— by Georgette Manguino 2 years ago -
I have other account an email address elynescora2021@redacted hoping my multiple accounts delete i have no knowledge abouth this account due to mulitple account i cant process manage booking hoping your kind consideration thank
— by Fatima niones 2 years ago -
i have multiple accounts if go to manage booking i cant add passenger due to multiple account thank you
— by Fatima niones 2 years ago -
Normina Manding
— by Pearl Deriada 2 years ago -
I want to delete my account because I have no time accessing it.
— by Lilibeth Bona 2 years ago -
Good Day!
i would like to request for deletion of my account due to wrong name appears on it,,, i wanted to make an account again using the same email as i have a bookings that needs to manage under it.
kindly do the needful.
Thanks and regards,
Marry Glen Salmeron— by Marry Glen 2 years ago -
Please delete this account asap as I will no longer use this email.
— by Anale Gunda 2 years ago -
I am requesting if possible to correct the name in my Cebu Pacific account from Joseph Lera-og who is not me to Norma Majia the owner of the account. I can't understand why it is automatically registered thru the name of my cousin when I assist him with his booking. If this request is not possible kindly delete my account under my email address nem6370@redacted. Looking forward to your kind assistance and prompt action.
Thank you
Norma Majia— by Norma Majia 2 years ago -
KIndly delete the account ELNORA ECLARINAL account using my email address torenoellen@redacted
— by Ellen Mae Toreno Michelsen 2 years ago -
Nelson Sarmiento is my Husband he already passed away so please delete hi account thank you.
— by Jean 2 years ago -
Thank you for considering
— by Dexter Guzman 2 years ago -
Hello, I just want to know if theres another way of editing/updating my personal information on my cebu pacific account? I just want to rename my account into my real name because the account name is under in my sisters name. Thank you.
— by Almera V Dacuma 2 years ago -
To whom it may concern,
I am writing to request my Cebu Pacific account to be deleted because I no longer use it anymore. My GetGo ID number is 4049589106. Please inform me when my account will be deleted from your system. Thank you so much.
Best regards,
Trang Hoang— by Trang Hoang 3 years ago
