Contact TBM mobilités Customer Service

Why should I report an Issue with TBM mobilités?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Keolis Bordeaux Metropole to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Tram stops, bus or coach stops, TER stations, Le Vélo stations, or park-and-ride facilities, add them to your favorites to access the next departures more quickly or check the number of available places from the home page.

2. Find the complete schedules of the various TBM network lines (tram, bus, boat), as well as those for trains, TER, and regional coaches, and view the real-time position of your transport on the map before it arrives.

3. For users of the Le Vélo service or park-and-ride facilities, you can also check the number of bikes or available places in real-time before heading there.

4. For an immediate or delayed trip, search for your routes and compare the proposed results based on your preferences to find the best route.

5. If you have a compatible ticket, you can open any park-and-ride or bike shelter directly with your smartphone.

6. Activate alerts on your usual lines to be notified of any disruptions affecting your route!

7. For more peace of mind during your journeys, network traffic information is accessible in just a few clicks.

8. Make your life easier by purchasing your transport tickets (single or new subscription) directly from the app and validating them in just a few seconds.

9. With or without a subscription, save time by unlocking a bike directly from your smartphone without using the terminal.

10. With the TBM app, experience innovative, sustainable, multimodal, and accessible mobility.

11. The TBM app, your go-to for daily and occasional trips within Bordeaux Métropole and its surroundings!

1. What's the point?There are more functions available as compared to the old app, and the display is great, however, a language option would be great and the times take a while to update sometimes, or don't change at all until you fully refresh a page, I have tried this with different networks and had the same results as well as different devices.disappointed. the application is slow.

2. It now has added features that few people would use or want and the basic information is either difficult to find or unavailable.I'm disappointed, I used to like the previous TBM, it's so clear and easy to use.

3. EDIT: 1 star only, not even developers can respond in english.After the last update, my saved favourites don't appear in my home page anymore but also i can't add them back because it says they are already added.

4. Very poor accuracy, checked several times the previous evening what time the tram to the airport would leave but when I went to the stop it said due in 20 minutes when it should have been due in 5 minutes according to the app.

5. It would be nice if I could lookup any stop and find this information quickly without having to add the stop as a favourite or specify my entire journey.

6. When bugs appear the team are very quick to help and correct them - thanks!Plenty of bugs: it doesn't show always the best itinerary.

7. Useless.I wished this app was more user friendly because most of the time I find myself using Google Maps instead.

8. the timetable should be easy to find same as on the old application.

9. i prefer to use the old application - easier and quicker to find what you need.

10. very fast! thank you TBM! good job on the updates! 5 ⭐ edit: 10/10 bug fixed everything works fine.

11. Nouvelle version au top 👌👌The app shows live information for the next bus/tram at preselected stops.

1. Fix TBM mobilités Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TBM mobilités: Restarting the app will resolve most errors.
2. Update the TBM mobilités App. Here is how:
   1. On Android goto PlayStore » Search for "TBM mobilités" » Open TBM mobilités » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TBM mobilités » click "UPDATE".
3. Clear TBM mobilités app cache: Clearing cached data will force your app to retrieve the latest data directly from TBM mobilités servers.
   1. On Android, goto Settings » Apps » Select "TBM mobilités" » click Storage » click "Clear Cache".
4. Check TBM mobilités app permissions. If any of these permissions required to use your device's features are disenabled, TBM mobilités might not work.
5. Uninstall and reinstall TBM mobilités. If nothing else has worked, completely uninstall TBM mobilités then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TBM mobilités not working

2. Fix TBM mobilités Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TBM mobilités be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TBM mobilités not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TBM mobilités may not be able to connect to the Internet when running in the background.