Published by TunnelGuru

Report an issue with WebTunnel.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with WebTunnel?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TunnelGuru to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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WebTunnel Customer Insights

1. Additionally, I feel good knowing the NSA has to work a little harder to spy on me!😉Thank you for creating this perfect App.Five star for me this VPN is really good.

2. ALL THANKS TO THE WEB TUNNEL TEAMThis app is working out pretty good for me👍its abit slow but thats our service.

3. Please u have to solve one problem, this vpn stays 4 minutes and goes away please solve it.It worked very well , no network glitches during video calls this is really great .

4. It's not that good!The app suddenly gives "stop working" notification in my phone after the 2.2.4 update.

5. I'm no smartie hacker, yet this VPN saves me so much data.

Steps to Troubleshoot & Fix WebTunnel Issues

1. Fix WebTunnel Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WebTunnel: Restarting the app will resolve most errors.
  2. Update the WebTunnel App. Here is how:
    1. On Android goto PlayStore » Search for "WebTunnel" » Open WebTunnel » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WebTunnel » click "UPDATE".
  3. Clear WebTunnel app cache: Clearing cached data will force your app to retrieve the latest data directly from WebTunnel servers.
    1. On Android, goto Settings » Apps » Select "WebTunnel" » click Storage » click "Clear Cache".
  4. Check WebTunnel app permissions. If any of these permissions required to use your device's features are disenabled, WebTunnel might not work.
  5. Uninstall and reinstall WebTunnel. If nothing else has worked, completely uninstall WebTunnel then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WebTunnel not working


2. Fix WebTunnel Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WebTunnel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WebTunnel not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WebTunnel may not be able to connect to the Internet when running in the background.

Reported Issues