Contact GECU Customer Service

Why should I report an Issue with GECU Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GE CREDIT UNION to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With the GECU Mobile app, you can track your balances, transfer money between accounts, and view and activate your cash back offers all on your mobile phone!

2. Wear OS is also available.

3. It’s safe, fast and free!

1. The transfer are quick and it's overall simple to use which is a major plus.It is to EASY and fast to deposit a check, EASY to check balance, I love this app because I can do any transactión from My Home, car, ir any place in just a minute.It works perfectly, just would like to have the option of letting the bank if I'm traveling to another country.

2. Keep up the good training and hiring good people.Great app i like that i can scan my finger to log in instead of putting my password plus its really easy to navigate and make payments or transfers.

3. Come on guys this would be great have given up trying to call in with push this button then this button to get to a person on the phone to set up a principal payment.I had to uninstall and reinstall the app because it kept crashing.

4. With Zeller, I'm able to send money to someone in my contacts and money is there in seconds! Able to take a picture of a check and deposits depending on the time variation.

5. GECU app creators, what's the issue here? And how is it fixed?I love this version of on line banking.

6. With the app, I'm able to direct deposit, money transfer from checking a to savings, vise versa.

7. Thank you.Really easy to use, I love the fingerprint recognition to access the app.

8. Love it, Love it, Love it!!!I'm so grateful for the friendliness and speed when your staff resolves any questions or concerns for me.

9. One thing that i would like for them to add would be sending money to other accounts.

10. The down side is that it DOES NOT allow to pay on the principal to my accounts (e.g. mortgage and car payments).

11. I've had other bank apps and they seem to make them not as practical as this one.

1. Fix GECU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GECU: Restarting the app will resolve most errors.
2. Update the GECU App. Here is how:
   1. On Android goto PlayStore » Search for "GECU" » Open GECU Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GECU » click "UPDATE".
3. Clear GECU Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from GECU servers.
   1. On Android, goto Settings » Apps » Select "GECU Mobile" » click Storage » click "Clear Cache".
4. Check GECU app permissions. If any of these permissions required to use your device's features are disenabled, GECU might not work.
5. Uninstall and reinstall GECU. If nothing else has worked, completely uninstall GECU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GECU not working

2. Fix GECU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GECU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GECU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GECU may not be able to connect to the Internet when running in the background.