Contact The Summit FCU Customer Service

Why should I report an Issue with The Summit FCU?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Summit FCU to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Sign up for free Summit Online Access then download our Summit mobile banking app to check account balances, view recent transactions, transfer funds, pay bills, find branches and ATMs.

2. Better yet, enroll in SMS mobile banking to get alerts, too! * *The fine print: Summit Mobile Banking is available only with a Summit FCU account and is a free service, however, your mobile phone service provider may charge for text messages, data and/or web access.

3. With Summit mobile banking you’ll have your finances at your fingertips.

4. Account access when you’re out and about just got easier!

5. Carrier plan may limit access outside the US.

6. Check your plan for details.

7. It’s just another way We’re Here For You.

8. The Summit is federally insured by the NCUA.

1. Think they need to take a look at the update as others have complained about the check deposit being unstable.Very convenient and easy to navigate even for non-tech savy person such as myself.

2. Is this option no longer available.....did I miss the memo!!??? Thank you.App is pretty good but the check deposit feature is slow and very nit picky.

3. It fusses about who the check is made out to (even when it is clearly made out to you) and whether or not you wrote "for mobile deposit" on the back, even if you endorsed it.

4. It's been this way for as long as they've had mobile deposit (one of the last to get it, BTW) and it's still so slow and infuriating after all these years.The app works reasonably well, and things largely make sense.

5. (To deposit, it requires entering the amount, taking the photos (with a super loud click, ignoring my media settings), and then verifying the back image.

6. The sight lines for the mobile deposit camera alignment are kind of odd, though it still works better than BOAs...I love this app! I go on it literally every day.

7. I especially like using it to deposit checks!Used to be a great app then they did an update.

8. Took over 10 tries to do a "check deposit".

9. Now it has all sorts of issues with taking the pictures of checks for deposit.

10. I would've given this 5 stars, however not being able to track my, Summit CC usage as I can my Debit card, (wheres and whens.) is sometimes frustrating.

11. It's a little slow, and the deposit process is awkward.

1. Fix The Summit FCU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Summit FCU: Restarting the app will resolve most errors.
2. Update the The Summit FCU App. Here is how:
   1. On Android goto PlayStore » Search for "The Summit FCU" » Open The Summit FCU » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Summit FCU » click "UPDATE".
3. Clear The Summit FCU app cache: Clearing cached data will force your app to retrieve the latest data directly from The Summit FCU servers.
   1. On Android, goto Settings » Apps » Select "The Summit FCU" » click Storage » click "Clear Cache".
4. Check The Summit FCU app permissions. If any of these permissions required to use your device's features are disenabled, The Summit FCU might not work.
5. Uninstall and reinstall The Summit FCU. If nothing else has worked, completely uninstall The Summit FCU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Summit FCU not working

2. Fix The Summit FCU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Summit FCU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Summit FCU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Summit FCU may not be able to connect to the Internet when running in the background.