Contact FTWCCU Customer Service

Why should I report an Issue with FTWCCU?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fort Worth Community CU to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Fort Worth Community Credit Union serves persons who live, work or attend school in Tarrant, Parker, Johnson, and Denton counties.

1. The third attempt on a plain sheet of cardboard worked enough to submit the check deposit for approval.Most hold camera at exact level completely still without shadows and without support, my experience it has taken 25-3O attempts to satisfied camera, other bank apps are much much easier to use.

2. They don't offer direct deposit it takes a while to get your checks mobile deposited and that's if they even go through at all.Very user friendly, really have no major issues with app or problems with acct transactions, posting.

3. It can be faster to actually drive to the bank and physically deposit your check, defeating the whole purpose of this app's check deposit feature.

4. I've never experienced so many problems on any other app to do an electronic check deposit! It should not be hard for your members to deposit their money.

5. I would like to see it reverted to the way it was previously as this is the opposite of improvement.It took 3 attempts to deposit a laser printed check.

6. In the future I will be looking for a new bank and will mail deposits to ftwccu until a get everything set up and tested.2/25/2022 This app has been changed and is now completely useless.

7. I received an error message in the first two attempts stating, "It appears the corners of the check are torn or folded." The corners are completely intact.

8. Sometimes trying to capture the image to make a mobile deposit can be a little annoyingly stressful.

9. Easy to check account balances, transfer money, pay bills etc.

10. Could you please let me know what I need to do? I want to use the mobile deposit feature.

11. It's very hard to get it to focus the camera on a check, and it constantly rejects images for no reason.

1. Fix FTWCCU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FTWCCU: Restarting the app will resolve most errors.
2. Update the FTWCCU App. Here is how:
   1. On Android goto PlayStore » Search for "FTWCCU" » Open FTWCCU » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FTWCCU » click "UPDATE".
3. Clear FTWCCU app cache: Clearing cached data will force your app to retrieve the latest data directly from FTWCCU servers.
   1. On Android, goto Settings » Apps » Select "FTWCCU" » click Storage » click "Clear Cache".
4. Check FTWCCU app permissions. If any of these permissions required to use your device's features are disenabled, FTWCCU might not work.
5. Uninstall and reinstall FTWCCU. If nothing else has worked, completely uninstall FTWCCU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FTWCCU not working

2. Fix FTWCCU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FTWCCU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FTWCCU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FTWCCU may not be able to connect to the Internet when running in the background.