Published by Fulton Bank on Oct 16, 2024

contact Fulton Bank Mobile Chat with our AI-based Fulton Bank Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Fulton Bank?



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Why chat with our AI Fulton Bank Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Fulton Bank.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. It'll be fine for a day or 2, then it stops working and I'm left wondering how secure their banking is when they can't app properly.The app takes minutes to accept some deposits, and if I am not watching my phone while it thinks, it rejects some deposits, giving me a chance to start all over again 🙁 in general, the theory is great.

2. If you've already written "mobile deposit only" on the back, you'll be asking someone to give you a new a check.I usually use my laptop to conduct my online banking.

3. Overall, my experience has been great so far and I'm able to keep track of things easily.The functionality of the app always feels difficult and not intuitive.

4. Anything more complicated than that and it is a frustrating experience.I love this app for the most part, straight forward, you can budget, you can turn off your debit card, you can click e-statements with no hassle and download them straight to your device.

5. If they implement it again, my rating will go back up.The UI redesign looks great, kudos to the Dev team, but there is a bug where if I tap the notification button in the top left corner the app signs me out due to inactivity.

6. Took numerous photos once again as the app could not read the very legible date!! app takes photo before you're ready, also.

7. If you only want/need to check your balance and transfer money between accounts it is fine.

8. Specifically, the mobile check deposit is pretty bad.

9. It has significant lag issues as you attempt to lineup the photo and if you follow their guides you wind up with a picture that they won't approve.

10. It will get past fingerprint log in, but just sits saying "Logging In" then, eventually says "Application Failure." It used to happen a few times a year, but now it's nearly everytime I try to log in.

11. The picture taking part is much improved! 9/2/20 Sorry, but even the page to rate the app is confusing! No or Not Sure? What about Yes?So far so good.

Steps to Troubleshoot & Fix Fulton Bank Issues

1. Fix Fulton Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Fulton Bank: Restarting the app will resolve most errors.
  2. Update the Fulton Bank App. Here is how:
    1. On Android goto PlayStore » Search for "Fulton Bank" » Open Fulton Bank Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fulton Bank » click "UPDATE".
  3. Clear Fulton Bank Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Fulton Bank servers.
    1. On Android, goto Settings » Apps » Select "Fulton Bank Mobile" » click Storage » click "Clear Cache".
  4. Check Fulton Bank app permissions. If any of these permissions required to use your device's features are disenabled, Fulton Bank might not work.
  5. Uninstall and reinstall Fulton Bank. If nothing else has worked, completely uninstall Fulton Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Fulton Bank not working


2. Fix Fulton Bank Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Fulton Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Fulton Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Fulton Bank may not be able to connect to the Internet when running in the background.

Reported Issues

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