Published by Graham Media Group on Nov 6, 2023

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Why should I report an Issue with News4JAX - WJXT Channel 4?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Graham Media Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About News4JAX - WJXT Channel 4

1. This all new, completely redesigned News4JAX app makes it easier than ever to get the latest news, weather, sports, entertainment and more from Jacksonville's top news team, News4JAX and WJXT Channel 4!

News4JAX Customer Insights

1. Other than that, I appreciate the hard work News4jax puts in!Ok the app was doing great but last few days all I am getting is a repeat of the weekend news sometimes and other times I am getting a black screen with a rotating circle like it's buffering.

2. I don't have tv or cable so I rely on this app on my phone for local news and weather but the live portion seems to have stopped working.

3. This is the one I usually watch so it kind of stinks that I have to go somewhere else to find my local news.i love the layout & information on this app...BUT...it shuts itself down at least once, sometimes more, nearly every time I open it.

4. When it does finally load, the local news coverage is good but the political coverage is extremely left wing.

5. (*I do like the layers and was shocked at the number of recorded earthquakes in the lower 48, that one never hears about.) I do use the Hurricane app and choose local radar and the correct weather shows, with street level detail over the entire world!So far this app is really stinking for me.

6. I love being able to keep up with local and global news anywhere I go.

7. Still the sameSo many notifications, I had breaking news and traffic set up as the only notifications I wanted.

8. I will be downloading a different news channel and pray that I do not have the same issues.

9. Imagine how many other users are doing the same?I don't see the 300% faster speed, and sometimes the system crashes and won't load at all.

10. I have other news stations here in Jacksonville that I don't have a problem with only this one.

11. I have reported it numerous times & even took it off my phone & reloaded it about a week ago but it still keeps shutting down & according to the bars on my phone it's not an internet connection issue.

Steps to Troubleshoot & Fix News4JAX Issues

1. Fix News4JAX Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart News4JAX: Restarting the app will resolve most errors.
  2. Update the News4JAX App. Here is how:
    1. On Android goto PlayStore » Search for "News4JAX" » Open News4JAX - WJXT Channel 4 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for News4JAX » click "UPDATE".
  3. Clear News4JAX - WJXT Channel 4 app cache: Clearing cached data will force your app to retrieve the latest data directly from News4JAX servers.
    1. On Android, goto Settings » Apps » Select "News4JAX - WJXT Channel 4" » click Storage » click "Clear Cache".
  4. Check News4JAX app permissions. If any of these permissions required to use your device's features are disenabled, News4JAX might not work.
  5. Uninstall and reinstall News4JAX. If nothing else has worked, completely uninstall News4JAX then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing News4JAX not working


2. Fix News4JAX Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make News4JAX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to News4JAX not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, News4JAX may not be able to connect to the Internet when running in the background.

Reported Issues