Published by Graham Media Group on Dec 10, 2024

contact News4JAX - WJXT Channel 4 Chat with our AI-based News4JAX Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with News4JAX?



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Why chat with our AI News4JAX Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of News4JAX.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Other than that, I appreciate the hard work News4jax puts in!Ok the app was doing great but last few days all I am getting is a repeat of the weekend news sometimes and other times I am getting a black screen with a rotating circle like it's buffering.

2. I don't have tv or cable so I rely on this app on my phone for local news and weather but the live portion seems to have stopped working.

3. This is the one I usually watch so it kind of stinks that I have to go somewhere else to find my local news.i love the layout & information on this app...BUT...it shuts itself down at least once, sometimes more, nearly every time I open it.

4. When it does finally load, the local news coverage is good but the political coverage is extremely left wing.

5. (*I do like the layers and was shocked at the number of recorded earthquakes in the lower 48, that one never hears about.) I do use the Hurricane app and choose local radar and the correct weather shows, with street level detail over the entire world!So far this app is really stinking for me.

6. I love being able to keep up with local and global news anywhere I go.

7. Still the sameSo many notifications, I had breaking news and traffic set up as the only notifications I wanted.

8. I will be downloading a different news channel and pray that I do not have the same issues.

9. Imagine how many other users are doing the same?I don't see the 300% faster speed, and sometimes the system crashes and won't load at all.

10. I have other news stations here in Jacksonville that I don't have a problem with only this one.

11. I have reported it numerous times & even took it off my phone & reloaded it about a week ago but it still keeps shutting down & according to the bars on my phone it's not an internet connection issue.

Steps to Troubleshoot & Fix News4JAX Issues

1. Fix News4JAX Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart News4JAX: Restarting the app will resolve most errors.
  2. Update the News4JAX App. Here is how:
    1. On Android goto PlayStore » Search for "News4JAX" » Open News4JAX - WJXT Channel 4 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for News4JAX » click "UPDATE".
  3. Clear News4JAX - WJXT Channel 4 app cache: Clearing cached data will force your app to retrieve the latest data directly from News4JAX servers.
    1. On Android, goto Settings » Apps » Select "News4JAX - WJXT Channel 4" » click Storage » click "Clear Cache".
  4. Check News4JAX app permissions. If any of these permissions required to use your device's features are disenabled, News4JAX might not work.
  5. Uninstall and reinstall News4JAX. If nothing else has worked, completely uninstall News4JAX then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing News4JAX not working


2. Fix News4JAX Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make News4JAX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to News4JAX not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, News4JAX may not be able to connect to the Internet when running in the background.

Reported Issues

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