Contact MOVO Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of MOVO.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Ultimately, though, I chose to try MOVO because the worst reviews seemed to be personally responded to in the Play Store--what a great look for customer service, right? When I was unable to sign up, I got an immediate message instructing me to retry as I must have entered my information incorrectly.

2. I have money sitting on a card I cannot use and I've been trying to get customer service for two days with no response.

3. It's probably fine if you never need help, but if you need assistance with the app you're stuck.All these issues... was told Visa processing down for 2 weeks, now i found my card blocked for fraud!!!! emails stating they need my personal info, PLUS another saying they have network issues affecting most customers.

4. Buyer beware - this is very high risk.Movo is the most amazing prepaid card out there! I have an issue with cards that charge fees for using its service.

5. That would be nice to know as I have been over that threshold for about a week and am unsure if I will be getting a physical card.One of the best online banking I have found.

6. Call Movo back, and those numbers meant nothing to them... a few days later the funds were back in my bank account, but that was 10 days or so without that amount of money.

7. Even after transferring funds for over a year, they lock your account and funds, then require you to send a selfie with your ID and face via unsecured email (seems like a stall tactic to me) ... What financial institution today does that?? ... No security seems to be in place.

8. I have not had one had experience using their banking or app in the 3 years I've used them.Stay away! While this app seems to work okay, Movo itself appears to have serious security issues.

9. After I contacted customer support, I received a message to retry as I must have entered my information incorrectly.

10. DO NOT bet your paycheck or any substantial amount of money on this card or company.This may or may not be a legitimate service.

11. Please enter your user name and password to set up biometric authentication again." I am able to use fingerprint options for all other apps, so I'm pretty sure it's not my device that's the problem.

1. Fix MOVO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MOVO: Restarting the app will resolve most errors.
2. Update the MOVO App. Here is how:
   1. On Android goto PlayStore » Search for "MOVO" » Open MOVO - Mobile Cash & Payments » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MOVO » click "UPDATE".
3. Clear MOVO - Mobile Cash & Payments app cache: Clearing cached data will force your app to retrieve the latest data directly from MOVO servers.
   1. On Android, goto Settings » Apps » Select "MOVO - Mobile Cash & Payments" » click Storage » click "Clear Cache".
4. Check MOVO app permissions. If any of these permissions required to use your device's features are disenabled, MOVO might not work.
5. Uninstall and reinstall MOVO. If nothing else has worked, completely uninstall MOVO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MOVO not working

2. Fix MOVO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MOVO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MOVO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MOVO may not be able to connect to the Internet when running in the background.