1. Reached out to customer service once through email well over a week ago with no response and once more today right before leaving this review... Please respond and not ruin a great relationship we've had so far... 5 stars for now * * * Issue was resolved, great response time! CheersSo I bought this app about 2 years ago and used it every so often and put it down for a bit and recently picked it back up and now it doesn't install or it will install and then crash and then the phone can't see it's installed.
2. They asked a few questions, sent a couple pictures and boom! They fixed it, excellent customer service!The app is great and has been great for 3 years now, however it's giving me a hard time switching it to my new device and it's very upsetting, you can imagine having to carry 2 phones with you at all times.
3. Recently I changed phones and downloaded the app back on my phone an discovered it is now a subscription service and my original purchase couldn't be validate even having the information required to validate a purchase prior to the subscription service.
4. I was having trouble verifying my purchase, emailed them, and literally 2 mins later got a reply from Susie with information to get it fixed.Great app, great service.
5. However it can save results as a pdf then I can enter manually, which is acceptable.1st of all, the app is awesome! I used to own a construction master calculator for years and having it my phone helps tremendously.
6. Legacy users, fear not! This app has moved to a subscription service, but longtime customers remain covered by their original purchase.
7. I love the app, but not when switching to a new phone from an old user.I've been using this calculator since 2003.
8. Thanks to your response I just had to spent 35 minutes trying to find the transaction # which back then just says Google App purchase, but not which app, so I had to try 12 different transaction to find the right one.
9. That helped a great deal since I was very good at losing or distorting a physical calculator.
10. While it's only been since 2019 that I've been using this calculator as an app on my phone.
11. If you're having trouble following the instructions to retrieve your purchase record, the technical support team will take care of you.