Contact Three Customer Service

Why should I report an Issue with Three?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Three to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Three app makes managing your phone and broadband plans easy.

2. In this release the app now supports all 5G Home Broadband hubs.

1. Not the same level of information, an ugly layout and even the formatting in the new version is terrible, with words overlapping each other.

2. (you had no choice in this) The App is slow, looks terrible, difficult to navigate, doesn't fit the screen correctly.

3. First it says £0 balance and then at the bottom it shows the actual monthly charge...Another one star review, I see no reason as to why they had to update the app AT ALL! The old app looked very nice and functional.

4. The new app version feels as though you go around in circles, it is not easy to find the information you want/need.

5. If they have any sense they will revert back to the old version.New updated app is a disgrace! Fingerprint login is gone/not working.

6. Been a 3 customer for a very long time, this shocking experience has really made me think about finding a new provider.What happened?! This app used to be very well designed, but the new user experience is poor to say the least.

7. It says my contract expires in one week when I actually still have 18 months left on it! Bill section is a mess, I can't figure it out if it has been paid or not.

8. The screen scrolls sideways rather than understanding the dimensions of the phone, the text overlaps in places.

9. Very easy to accidentally add an add-on to your account with one tap from the main screen, and you need to contact support to remove.

10. Thanks for the reply, Three.New updated app is terrible! What have you done Three?! I am very IT literate as an IT lead.

11. Bring the old version back!App has recently been updated with the promise that it was much better and it's absolute rubbish.

1. Fix Three Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Three: Restarting the app will resolve most errors.
2. Update the Three App. Here is how:
   1. On Android goto PlayStore » Search for "Three" » Open Three » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Three » click "UPDATE".
3. Clear Three app cache: Clearing cached data will force your app to retrieve the latest data directly from Three servers.
   1. On Android, goto Settings » Apps » Select "Three" » click Storage » click "Clear Cache".
4. Check Three app permissions. If any of these permissions required to use your device's features are disenabled, Three might not work.
5. Uninstall and reinstall Three. If nothing else has worked, completely uninstall Three then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Three not working

2. Fix Three Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Three be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Three not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Three may not be able to connect to the Internet when running in the background.