Contact Hughes Customer Service

Why should I report an Issue with Hughes Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hughes Federal Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Numbers lose formatting, pages fail to load, screens work in landscape mode but not in portrait, and the overall experience is plagued with glitching and inconsistency.

2. Logging in takes forever and then let's say that you have to write a message to your loan person, you can't see what you're typing because the keyboard pops up and block the entire screen.

3. I've been a long-time member at Hughes (15+ years) and their previous version of the app worked almost flawlessly.

4. Very confusing the first time I saw this and was concerned my card had been charged multiple times.

5. Half the time it is unavailable and does not allow you to log in, when you fail to log in because of its problems it will often lock you out of your account.

6. I'm seriously considering switching banks because of how unreliable this app is and has been for so long.While it is extremely convenient and easy to use, it is equally infuriating.

7. I haven't been able to log into it for over a month now on my phone, which has been a recurring problem with this app for years now.

8. Often fails to load, or if it does, it sends an error message that it failed to load properly.

9. I'm not sure why, but now it takes sometimes days for purchases to appear and it will look like there are duplicate of the same purchase.

10. Accounts still run days behind after a purchase.Unfortunately the app is in super rough shape at the moment.

11. Now it can take up to 2 to 3 days before a pending transaction appears and it makes it really hard to see where I'm at with my money 😠☹Where do I begin.

1. Fix Hughes Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hughes: Restarting the app will resolve most errors.
2. Update the Hughes App. Here is how:
   1. On Android goto PlayStore » Search for "Hughes" » Open Hughes Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hughes » click "UPDATE".
3. Clear Hughes Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Hughes servers.
   1. On Android, goto Settings » Apps » Select "Hughes Mobile Banking" » click Storage » click "Clear Cache".
4. Check Hughes app permissions. If any of these permissions required to use your device's features are disenabled, Hughes might not work.
5. Uninstall and reinstall Hughes. If nothing else has worked, completely uninstall Hughes then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hughes not working

2. Fix Hughes Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hughes be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hughes not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hughes may not be able to connect to the Internet when running in the background.