Published by Hudson Valley FCU on Apr 2, 2024

contact HVCU Chat with our AI-based HVCU Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with HVCU?



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Why chat with our AI HVCU Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of HVCU.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. It's difficult to read, transfers are harder to actually complete, the layout is trash, and the pending transactions are glitch! It shows double charges on my end, until they process, but the available amount doesn't even accurately reflect the transactions anymore! IF THE APP WASN'T BROKEN, WHY WOULD YOU CHANGE ANYTHING? Disappointed and frustrated.I love the convenience of the app.

2. Also, my paycheck had a fine striped back side and the app wouldn't take the shot from it, so I had to do it with a blank piece of paper to be able to finish the deposit.Check deposit system worked flawlessly on the old app, and now it doesn't work at all.

3. Horrible!Doesn't let me make transfers, can't even check the details of my transactions, can't see the rewards page, can't link my external account to it for easy transfers.

4. Bill payment is a real pain I can't change the date of a payment the credit union can? That doesn't sound right I have to delete an entire payment series to change payment dates.

5. If the check deposit issue doesn't get resolved I may need to move to another bank since I use it all the time.You really screwed up a decent app.

6. Thank you have a good day.The banking is fine, their rewards program is ridiculous!! Everytime they decide to "upgrade" or "improve", we the the consumers pay the price.

7. I get to pay overdraft fees also because they change my payment date without so much as a notification.The new update to the app is HORRIBLE.

8. The check deposit function barely makes sense when you get there and there is no obvious logical flow.

9. It is pretty easy to use but there are a couple things that could improve i.e. after I log out it doesn't take me automatically to the fingerprint log in.

10. The designer of the check deposit function needs a new assignment away from the app.

11. It doesn't automatically take pictures anymore and you have to keep tapping the screen to make something happen while holding it steady.

Steps to Troubleshoot & Fix HVCU Issues

1. Fix HVCU Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HVCU: Restarting the app will resolve most errors.
  2. Update the HVCU App. Here is how:
    1. On Android goto PlayStore » Search for "HVCU" » Open HVCU » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HVCU » click "UPDATE".
  3. Clear HVCU app cache: Clearing cached data will force your app to retrieve the latest data directly from HVCU servers.
    1. On Android, goto Settings » Apps » Select "HVCU" » click Storage » click "Clear Cache".
  4. Check HVCU app permissions. If any of these permissions required to use your device's features are disenabled, HVCU might not work.
  5. Uninstall and reinstall HVCU. If nothing else has worked, completely uninstall HVCU then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HVCU not working


2. Fix HVCU Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HVCU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HVCU not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HVCU may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!