Contact HSBC Customer Service

Why should I report an Issue with HSBC for EG, PH, SL?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HSBC Technology & Services USA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This app is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and wouldn’t be permitted by law or regulation.

2. For other countries or territories, you'll need to download your own local HSBC Mobile Banking app.

3. Manage your money on the move and around the clock with this secure personal banking app from HSBC.

4. Exact features depend on the services available in your country.

5. This app is for customers with accounts in Egypt, Philippines, or Sri Lanka.

6. We may not be authorised to offer or provide you with the products and services available through this app in the country or region you’re located or resident in.

1. I'm not sure why there are different apps available for download and if I'm even using the correct one?! I'm in the U.S. and there is a separate U.S. version?! That one doesn't work right either and I promptly uninstalled it.The layout/interface went from being awful to acceptable.

2. This review is solely regarding the app - their Direct Savings account still has a great rate, and overall their deposit and credit card products continue to meet my needs.Just installed the app and it crashes when I select check deposit.

3. The chaos of this app did not allow me to see a balance from a lost credit card that I had forgotten I had used, and ended up having to find out through a final notice before the 90 day mark in which it was sent to collections.

4. Lately when I open the app the first thing it does is tell me there's a network error and I need to close the app and reload it before I can even get to the login screen.

5. So far HSBC has been a bad banking experience.One of the worst mobile banking apps.

6. I plan to never use the credit card unless absolute emergency and then make payments only through my (simple) bank bill payer.

7. Leaving the app for just a moment to do something in another app, or allowing the screen to turn off from inactivity, often abandons whatever I was working on.Horrible Experience! I have never encountered anything as ridiculous as this app.

8. The password has to be different than online banking which is something I've never experienced with another banking app.

9. Far too many security checks.. I have been using my password for over 2 years and never was I prompted to change it.

10. I also have to enter in the unique device password each time (when I'm able to access my accounts).

11. The app also makes you create a different password OTHER than the username and password you already created.

1. Fix HSBC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HSBC: Restarting the app will resolve most errors.
2. Update the HSBC App. Here is how:
   1. On Android goto PlayStore » Search for "HSBC" » Open HSBC for EG, PH, SL » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HSBC » click "UPDATE".
3. Clear HSBC for EG, PH, SL app cache: Clearing cached data will force your app to retrieve the latest data directly from HSBC servers.
   1. On Android, goto Settings » Apps » Select "HSBC for EG, PH, SL" » click Storage » click "Clear Cache".
4. Check HSBC app permissions. If any of these permissions required to use your device's features are disenabled, HSBC might not work.
5. Uninstall and reinstall HSBC. If nothing else has worked, completely uninstall HSBC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HSBC not working

2. Fix HSBC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HSBC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HSBC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HSBC may not be able to connect to the Internet when running in the background.