Published by HTC Corporation

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Why should I report an Issue with HTC Service Pack?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HTC Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About HTC Service Pack

1. HTC, the HTC logo and other HTC product and service names referenced in the Application are the trademarks or registered trademarks of HTC Corporation in the United States and other countries.

2. The HTC Service Pack is a support service update that combines previously released updates and helps make your HTC experience more reliable.

3. Make sure you install the latest service pack to help keep your HTC experiences up to date.

4. Service packs are provided free of charge.

5. Any other company names, product names, service names and logos referenced in connection with the Application may be the trademarks of their respective owners.

HTC Service Pack Customer Insights

1. Don,t need all the silly fancy pants gimicks, which bores me to tears, would rather be out with friends having great conversation, than talking about smartphones any way.Someone please tell the development team to please Stop "Helping"... each new version breaks more things than the last and removes basic functions that were handy Please test the version on a few platforms before its released.

2. About 3 months ago (shortly after my two year anniversary with this phone) the phone would shutdown at about 20% of battery and it's just gotten worse.

3. Geez...HTC Sevice Pack appears on desktop screen but when user wants to lunch application says"app not installed " but has been installed more than enough times now this is the challenge, hoping to see some improvements this Time around.

4. Never buy another HTC product again.I always liked htc, there a good phone and i still prefer the front facing speakers by far best, still like there cams, is a great phone m8, and still is.

5. Yes, to turn my phone from vibrate to silent I must go through multiple menus versus simply pressing the volume button on the side of the phone.

6. I've had my phone for three years, and it looks like things are just being turned off.

7. I want to stick with HTC rather than be dragged into Samsung or Apple with everyone else but recent updates have taken my HTC phone back a few decades.

8. Before formatting my phone I had latest theme store.

9. I have been a customer for 15 years, but no more!! Unless, things get fixed soon.Can no longer use or download certain apps on my htc one mini 2.

10. I have a HTC U11 and this phone is driving me crazy! I got to restart my phone constantly.

11. But after the format, I thing my phone degraded or something.

Steps to Troubleshoot & Fix HTC Service Pack Issues

1. Fix HTC Service Pack Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HTC Service Pack: Restarting the app will resolve most errors.
  2. Update the HTC Service Pack App. Here is how:
    1. On Android goto PlayStore » Search for "HTC Service Pack" » Open HTC Service Pack » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HTC Service Pack » click "UPDATE".
  3. Clear HTC Service Pack app cache: Clearing cached data will force your app to retrieve the latest data directly from HTC Service Pack servers.
    1. On Android, goto Settings » Apps » Select "HTC Service Pack" » click Storage » click "Clear Cache".
  4. Check HTC Service Pack app permissions. If any of these permissions required to use your device's features are disenabled, HTC Service Pack might not work.
  5. Uninstall and reinstall HTC Service Pack. If nothing else has worked, completely uninstall HTC Service Pack then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HTC Service Pack not working


2. Fix HTC Service Pack Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HTC Service Pack be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HTC Service Pack not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HTC Service Pack may not be able to connect to the Internet when running in the background.

Reported Issues