Published by Google LLC on May 1, 2023

Report an issue with Cardboard.
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Why should I report an Issue with Cardboard?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Cardboard

1. By using this app you agree to be bound by our Google Terms of Service (Google ToS, ), Googles general Privacy Policy ( ), and the additional terms below.

2. The Cardboard app helps you launch your favorite VR experiences, discover new apps, and set up a viewer.

3. This app is a Service as defined in the Google ToS and the terms regarding software in our Services apply to your use of this app.

4. Cardboard puts virtual reality on your smartphone.

5. To fully enjoy this app you'll need a Cardboard viewer.

6. Do not use this app while driving, walking, or otherwise by being distracted or disoriented from real world situations that prevent you from obeying traffic or safety laws.

Cardboard Customer Insights

1. It would also be nice to be able to resize the over all output and move its location on the screen to he compatible with random devices.Two stars for a fun idea and making a successful connection, but it just doesn't pass my bluetooth keyboard through and without that it is pointless.

2. Needs work to be useful.I would have given a previous version of this app 5 stars, but the current version has removed the VR version of Google Earth.

3. It may be convenient as a link app, but since it won't transfer to the SD card, it's not worth the space it takes up.This is the best while I can view my video in vr mode and it really feel like I'm inside the cinema.

4. It would be nice to be able to disable movement and manually lock the image in position for YT and compatibility with random AR devices for example.

5. It doesn't access any app except Google Expeditions, also available on the play store.

6. When I scan a QR code for a viewer (even one I meticulously calibrated) it shoves the lens to the right, with the centerline cut through the left lens.

7. My headset does not have the button on the top right where I can click on the screen on my phone.

8. the screen is too small so i have to flip my phone for a better view and even then most of my screen is black.

9. Also, the display for the left eye is larger than that for the right and both are shifted from where they are in the standard cardboard viewer app.

10. If the feature that allows me to hover over the button to select it, that would be more convenient.I have used this app in my school before and it worked well then.

11. Unless you want to play Arctic Journey over and over, just skip this one.It is good for people who use the cardboard br headsets.

Steps to Troubleshoot & Fix Cardboard Issues

1. Fix Cardboard Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Cardboard: Restarting the app will resolve most errors.
  2. Update the Cardboard App. Here is how:
    1. On Android goto PlayStore » Search for "Cardboard" » Open Cardboard » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cardboard » click "UPDATE".
  3. Clear Cardboard app cache: Clearing cached data will force your app to retrieve the latest data directly from Cardboard servers.
    1. On Android, goto Settings » Apps » Select "Cardboard" » click Storage » click "Clear Cache".
  4. Check Cardboard app permissions. If any of these permissions required to use your device's features are disenabled, Cardboard might not work.
  5. Uninstall and reinstall Cardboard. If nothing else has worked, completely uninstall Cardboard then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Cardboard not working


2. Fix Cardboard Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Cardboard be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Cardboard not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Cardboard may not be able to connect to the Internet when running in the background.

Reported Issues