Published by BankMobile a Division of Customers Bank on Sep 27, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Bank?



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Why chat with our AI Bank Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Bank.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. My only complaint would be that getting a replacement card {not lost, not stolen, just worn out) kinda sucked but that's on the website, not the app.The app is not perfect in my humble opinion....it would require a much more robust featureset and a more modern, efficient and user friendly UI...however, the app is stable, it offers choice of fingerprint unlock or standard user/password combo, and it gives me the basics on the fly: balance & recent deposits & debits as well as pending transactions.

2. I recommend this app/bank to others with reservation that it has room for improvement.BankMobile for me as been crucial as a fulltime college student because of the nifty tracking program it has for several category of purchases, the readily available locations to be able to deposit cash at and the staggering amount of atm's around.

3. Having access to deposit anywhere is nice but it becomes such a hassle to do it every time when someone wants to send me something when it be easier to do "Paypal, Venmo > Transfer to card > done".

4. No fees, easy wire transfers, actual banks and they don't charge $10 for a replacement card.I've never had a minute's trouble out of the BankMobile app.

5. The On/Off switch has been useful for me in the past along with easy and quick transfers between my account and another when I have needed it.

6. Also would be great if you could dispute charges from the app like you can from the desktop version.Options are very minimal so making a wire transfer is difficult.

7. Fees: referring to using atm outside of network ($3+$bank), transfer from other banks... ridiculous meaning costs of these simple services.

8. :)Works great for the most part, easy to use, lots of great info that's easy to find.

9. 03/29: "Unable to connect to server", immediately after it had been working mere minutes before that.I like the app for the most part.

10. Everything about this app works beautifully for me in every regard but I wish it supported instant transfers from Paypal, Venmo and the like.

11. Thank you Bank Mobile for your support and easy navigation.Suddenly today, I can't even get into the app.

Steps to Troubleshoot & Fix Bank Issues

1. Fix Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bank: Restarting the app will resolve most errors.
  2. Update the Bank App. Here is how:
    1. On Android goto PlayStore » Search for "Bank" » Open BankMobile Vibe » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bank » click "UPDATE".
  3. Clear BankMobile Vibe app cache: Clearing cached data will force your app to retrieve the latest data directly from Bank servers.
    1. On Android, goto Settings » Apps » Select "BankMobile Vibe" » click Storage » click "Clear Cache".
  4. Check Bank app permissions. If any of these permissions required to use your device's features are disenabled, Bank might not work.
  5. Uninstall and reinstall Bank. If nothing else has worked, completely uninstall Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bank not working


2. Fix Bank Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bank may not be able to connect to the Internet when running in the background.

Reported Issues

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