Contact Bank Customer Service

Why should I report an Issue with BankMobile Vibe?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BankMobile a Division of Customers Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As an example, benefits that generally would not receive early access include but are not limited to unemployment, retirement, pension, civil service, railroad retirement and veteran’s payments. 2 Allpoint ® ATM location, availability, and hours of operations may vary by merchant and is subject to change. 3 See Cash Back Terms and Conditions for further details.

2. Earned cash back will be credited to your BankMobile checking account within ninety (90) calendar days from the time the qualifying transaction has been posted to your BankMobile checking account. © 2024 BMTX, Inc. , a wholly owned subsidiary of BM technologies, Inc. All rights reserved.

3. The BankMobile Debit Mastercard® card is issued by First Carolina Bank pursuant to license from Mastercard International Incorporated.

4. Earn cash back³ on purchases from merchants at over 40,000 online locations and over 12,000 local locations. 1 Funds from payroll-related direct deposits may be made available up to two days early.

5. BankMobile banking products and banking services are provided by First Carolina Bank, Member FDIC and Equal Housing Lender.

6. In order to provide this service, we generally post such details on the same business day we receive the notice that the deposit is scheduled, which may be up to two (2) business days earlier than the payer’s scheduled payment date.

7. Early access to payroll deposits applies to the direct deposit of funds from your employer.

8. Smart, digital banking on the move with the BankMobile Vibe app. • NEW! Cash back Offers!

9. In general, benefit checks (direct deposit or otherwise) from the federal or state government will not be eligible to early access based on the parameters we use.

10. Employer direct deposits vary and, as a result, it is not possible to guarantee early access to your pay.

11. Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated.

1. My only complaint would be that getting a replacement card {not lost, not stolen, just worn out) kinda sucked but that's on the website, not the app.The app is not perfect in my humble opinion....it would require a much more robust featureset and a more modern, efficient and user friendly UI...however, the app is stable, it offers choice of fingerprint unlock or standard user/password combo, and it gives me the basics on the fly: balance & recent deposits & debits as well as pending transactions.

2. I recommend this app/bank to others with reservation that it has room for improvement.BankMobile for me as been crucial as a fulltime college student because of the nifty tracking program it has for several category of purchases, the readily available locations to be able to deposit cash at and the staggering amount of atm's around.

3. Having access to deposit anywhere is nice but it becomes such a hassle to do it every time when someone wants to send me something when it be easier to do "Paypal, Venmo > Transfer to card > done".

4. No fees, easy wire transfers, actual banks and they don't charge $10 for a replacement card.I've never had a minute's trouble out of the BankMobile app.

5. The On/Off switch has been useful for me in the past along with easy and quick transfers between my account and another when I have needed it.

6. Also would be great if you could dispute charges from the app like you can from the desktop version.Options are very minimal so making a wire transfer is difficult.

7. Fees: referring to using atm outside of network ($3+$bank), transfer from other banks... ridiculous meaning costs of these simple services.

8. :)Works great for the most part, easy to use, lots of great info that's easy to find.

9. 03/29: "Unable to connect to server", immediately after it had been working mere minutes before that.I like the app for the most part.

10. Everything about this app works beautifully for me in every regard but I wish it supported instant transfers from Paypal, Venmo and the like.

11. Thank you Bank Mobile for your support and easy navigation.Suddenly today, I can't even get into the app.

1. Fix Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Bank: Restarting the app will resolve most errors.
2. Update the Bank App. Here is how:
   1. On Android goto PlayStore » Search for "Bank" » Open BankMobile Vibe » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bank » click "UPDATE".
3. Clear BankMobile Vibe app cache: Clearing cached data will force your app to retrieve the latest data directly from Bank servers.
   1. On Android, goto Settings » Apps » Select "BankMobile Vibe" » click Storage » click "Clear Cache".
4. Check Bank app permissions. If any of these permissions required to use your device's features are disenabled, Bank might not work.
5. Uninstall and reinstall Bank. If nothing else has worked, completely uninstall Bank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Bank not working

2. Fix Bank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Bank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Bank may not be able to connect to the Internet when running in the background.