Contact Vibe App Customer Service

Why should I report an Issue with Vibe App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sivantos Pte. Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With this app, you can use your smartphone to adjust the volume and sound balance of your Vibe hearing aids.

2. The Vibe app provides a convenient way for Vibe hearing aid users to adjust their hearing aids on their own.

3. The availability of some features depends on your hearing aid model.

4. Please consult your customer service team for more details.

1. Please add extra features like listening Music controls.Even the seller of this machine not known about this appCannot adjust sound and tried contacting anyone, got nowhere! Nee the rubber shield that goes on my hearing aids desperately!!Been trying for 3 days to connect my hearing aid still nothing.

2. I have asked for help several times and have not received any response.Took to long to figure out how to pair hearing aids in order to adjust soundUnbelievable, i can hear, i really love this app.

3. you know it would be nice if someone would tell me why these hearing aids will not increase the volume.

4. You are suppose to be able to control your volume with any hearing aid.

5. I think I got stung when I dished out my money for these so called hearing aids.

6. I cannot tell any difference when adjusting the volume.

7. Volume & Bass control are helping me to understand speech clearly even I am profound deaf.

8. This app sucks.App doesn't have full functionality for connecting and controlling products on i OS be warned will not work on Apple products.Nothing seem to work.

9. This app is junk!Got some help, but they may be paired but there is no way to increase the volume.

10. Cannot tell which aid is left and which is right because there is no battery test.

11. I am using Vibe SP8 BTE Digital hearing aid.

1. Fix Vibe App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vibe App: Restarting the app will resolve most errors.
2. Update the Vibe App App. Here is how:
   1. On Android goto PlayStore » Search for "Vibe App" » Open Vibe App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vibe App » click "UPDATE".
3. Clear Vibe App app cache: Clearing cached data will force your app to retrieve the latest data directly from Vibe App servers.
   1. On Android, goto Settings » Apps » Select "Vibe App" » click Storage » click "Clear Cache".
4. Check Vibe App app permissions. If any of these permissions required to use your device's features are disenabled, Vibe App might not work.
5. Uninstall and reinstall Vibe App. If nothing else has worked, completely uninstall Vibe App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vibe App not working

2. Fix Vibe App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vibe App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vibe App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vibe App may not be able to connect to the Internet when running in the background.