Contact hear.com HORIZON Customer Service

Why should I report an Issue with hear.com HORIZON?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sivantos Pte. Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Transfer multimedia content such as music or phone calls directly to the hearing aid, set different amplification programs and activate innovative functions such as SPEECH FOCUS, PANORAMA EFFECT and the world first MY MODE functionality.

2. Control all functions and settings of your hear. • MY MODE with four new functions making each hearing situatioon perfect: MUSIC MODE, ACTIVE MODE, COMFORT MODE and RELAX MODE.

3. The indispensable app for all hear. com HORIZON hearing aid wearers. The hear. com HORIZON app allows you to discreetly control the pioneering hearing system from hear. com in complete comfort via your smartphone.

4. Alternatively, you can download the user guide in electronic form from or order a printed version from the same address.

5. Thanks to the simple, intuitive user interface, you'll be able to use it right from the start.

6. The user guide for the app can be accessed from the app settings menu.

7. The printed version will be made available to you free of charge within 7 working days.

1. It would be helpful to have extra control of volume levels for each hearing aid for whenever conditions of them change such as wax filters clogging or any other reason.

2. The minute I change to left or front focus, the voice clarity setting is deselected and it seems to get set on the default/universal setting.The app works fine for me, I just wish that the user could have more control over certain functions.

3. These hearing aids are good for first time users with limited skills to control them.

4. When the user has the hearing aids set to their liking they should have the ability to set these settings as the default settings.

5. Thanks much.Constantly disconnects from hearing aids, modes change randomly and sometimes will not allow manual changes to correct.

6. It's very frustrating having to go into the app, every time the hearing aids are turned on, to reset the desired settings again.

7. The user needs to be able to adjust the volume of each hearing aid separately.

8. Have trouble getting hearing aids to pair up with Bluetooth.Using this app since August of 22.

9. It was nice to see the programmers added the ability to adjust volume for aids separately.

10. I do love the ability to control volume switch environment controls, since I work in a loud environment.

11. The Audio quality once tuned for your hearing loss is clean and clear.Hit and miss connectivity.

1. Fix hear.com HORIZON Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart hear.com HORIZON: Restarting the app will resolve most errors.
2. Update the hear.com HORIZON App. Here is how:
   1. On Android goto PlayStore » Search for "hear.com HORIZON" » Open hear.com HORIZON » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for hear.com HORIZON » click "UPDATE".
3. Clear hear.com HORIZON app cache: Clearing cached data will force your app to retrieve the latest data directly from hear.com HORIZON servers.
   1. On Android, goto Settings » Apps » Select "hear.com HORIZON" » click Storage » click "Clear Cache".
4. Check hear.com HORIZON app permissions. If any of these permissions required to use your device's features are disenabled, hear.com HORIZON might not work.
5. Uninstall and reinstall hear.com HORIZON. If nothing else has worked, completely uninstall hear.com HORIZON then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing hear.com HORIZON not working

2. Fix hear.com HORIZON Server issues & Internet Connection

1. Check network connection: An unstable Internet will make hear.com HORIZON be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to hear.com HORIZON not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, hear.com HORIZON may not be able to connect to the Internet when running in the background.