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1. I tried closing and reopening the app several times, even restarting my phone (very unlikely the problem as all other apps work fine) exact same result.

2. As noted by other reviews, the issue is with the initial login step - for me it works about 2 out of every 10 attempts, and more often than not I have to reinstall the app.

3. Used to work fine but it hasn't been updated in over 6 months so it's no surprise it's stopped working.

4. The other day I logged into the app and the desktop account at the same time, and they both showed me entirely different account balances.

5. Still immediately crashes upon opening.The available to spend balance in the app does not sync with the available balance online.

6. I was told by a CSR that the app is "still under development." I've been with this company for three years, and the app is still in development? No, I think the real issue is the app sucks.

7. less important, but a predictor of what was to come- the text on the app icon is incredibly fuzzy.This app hasn't worked properly the past 4 or so years I've used it.

8. The previous problems still exist, by the way.I just downloaded this for the first time to see if I could access my FSA card.

9. To make matters worst there is nothing but a multi step wizard and each step takes eons to load the page.

10. In addition to the balance discrepancy, it's painfully slow and often crashes.

11. Password login only works a fraction of the time.

1. Fix HealthEquity Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HealthEquity: Restarting the app will resolve most errors.
2. Update the HealthEquity App. Here is how:
   1. On Android goto PlayStore » Search for "HealthEquity" » Open HealthEquity Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HealthEquity » click "UPDATE".
3. Clear HealthEquity Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from HealthEquity servers.
   1. On Android, goto Settings » Apps » Select "HealthEquity Mobile" » click Storage » click "Clear Cache".
4. Check HealthEquity app permissions. If any of these permissions required to use your device's features are disenabled, HealthEquity might not work.
5. Uninstall and reinstall HealthEquity. If nothing else has worked, completely uninstall HealthEquity then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HealthEquity not working

2. Fix HealthEquity Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HealthEquity be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HealthEquity not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HealthEquity may not be able to connect to the Internet when running in the background.