Contact HVviewing Customer Service

Why should I report an Issue with HVviewing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 深圳市海威讯电子有限公司 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I'm returning this junk and will tell everyone I know, and DON'T Know!Frustrating! The only way I could get this app to work on a new Pixel 6 pro on Android 13 was to go to device settings -> apps -> permissions and set all permissions for the app there "BECAUSE" without doing it that way the app locks up/freezes on load stuck on permission request screen where you CANNOT for whatever reason set them (it just won't allow it) But there's the work around for anyone experiencing the same issue...4stars for now, everything works fine but yes there is a learning curve to getting items in focus properly.

2. It is not supposed to access the internet; this type of network is a LAN or Ad-Hoc connection so you will not be able to surf the net via Wi-Fi while streaming video from the microscope 🔬.I was able to get this app to work with the HVX W04 microscope.

3. Once connected to the wifi, Android will prompt you by asking if you would still like to be connected to the wifi despite no connection to internet.

4. Make sure you choose to Remain Connected Anyway when you are notified that the network you are connected to cannot access the internet.

5. I love that this camera is wireless, though it is a bit of a pain that you must disconnect from the internet on WiFi to use it.

6. The app shows "connected, no internet" and the home page is non responsive; while the (preview interface) continues to 'buffer' indefinitely.

7. Will work every time!Works fine on Android.

8. only serious drawback I see is that my photos are now stuck in this app, no way to export them to my phone or a common used sharing app... if there is a way to save them to my own storage or they update the app to have that soon, then I will change my rating to 5 stars !!BUYER BEWARE.

9. For $25 - very cool.When loading the app,it will say "connected with no internet, tap for more options".

10. Bottom line ,don't do this, it's not worth it.Works great on Android.

11. Turn the brightness control near the USB connector toward the "+" symbol to adjust illumination, and place the clear plastic spacer on something tiny to view.

1. Fix HVviewing Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HVviewing: Restarting the app will resolve most errors.
2. Update the HVviewing App. Here is how:
   1. On Android goto PlayStore » Search for "HVviewing" » Open HVviewing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HVviewing » click "UPDATE".
3. Clear HVviewing app cache: Clearing cached data will force your app to retrieve the latest data directly from HVviewing servers.
   1. On Android, goto Settings » Apps » Select "HVviewing" » click Storage » click "Clear Cache".
4. Check HVviewing app permissions. If any of these permissions required to use your device's features are disenabled, HVviewing might not work.
5. Uninstall and reinstall HVviewing. If nothing else has worked, completely uninstall HVviewing then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HVviewing not working

2. Fix HVviewing Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HVviewing be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HVviewing not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HVviewing may not be able to connect to the Internet when running in the background.