Contact CityTour Worldwide Customer Service

Why should I report an Issue with CityTour Worldwide?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Grupo Julià to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also they didn't have an English map!The app basically shows the cities where they have tours and allows you to download 20 MB of data that only allows you to buy the tour; no maps, no info on the area, just a way to buy the ticket (which you could probably do online).Terrible app.

2. They didn't let me in! And the tour guide couldn't speak english! so she used Google translator to explain why she dosen't let me in! I had to go back to the hotel ( 1 hour waste of time ) and print it on a paper.

3. It may be a situation where these things only become available if you buy a ticket through the app? We bought separately and simply wanted to know when the bus would stop near our hotel (one of the designated stops).

4. Total waste of money.Don't bother! The description says you'll have maps, live times/bus locations etc.

5. Don't waste your time.The map you get in Rome mentions free walking routes with this app but they don't appear to exist.

6. Yesterday the real time Barcelona map wasn't showing backgrounds, or allowing zoom.

7. app developers need to get a clue, people who have downloaded and claimed there are no maps need to make an effort.

8. The tour covers most hotspots.Don't buy your ticket with this app.

9. I reserved a ticket when I was in Mexico city.

10. you should have a paper copy of the ticket.

11. Beware.you have to download the map to see the live feed of where the buses are in Madrid Spain.

1. Fix CityTour Worldwide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CityTour Worldwide: Restarting the app will resolve most errors.
2. Update the CityTour Worldwide App. Here is how:
   1. On Android goto PlayStore » Search for "CityTour Worldwide" » Open CityTour Worldwide » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CityTour Worldwide » click "UPDATE".
3. Clear CityTour Worldwide app cache: Clearing cached data will force your app to retrieve the latest data directly from CityTour Worldwide servers.
   1. On Android, goto Settings » Apps » Select "CityTour Worldwide" » click Storage » click "Clear Cache".
4. Check CityTour Worldwide app permissions. If any of these permissions required to use your device's features are disenabled, CityTour Worldwide might not work.
5. Uninstall and reinstall CityTour Worldwide. If nothing else has worked, completely uninstall CityTour Worldwide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CityTour Worldwide not working

2. Fix CityTour Worldwide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CityTour Worldwide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CityTour Worldwide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CityTour Worldwide may not be able to connect to the Internet when running in the background.