Contact Greystar Resident App Customer Service

Why should I report an Issue with Greystar Resident App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Greystar to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you have feedback, suggestions or bugs about the app itself, please email rpapp@entrata. com, we would love to hear from you! • Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used. • Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late. • One-Tap Pay - Pay rent with a single tap right from your smartphone.

2. The app remembers your last used payment method and knows your exact balance due. • RentNotify - Sends push notifications to your device, reminding you to pay rent. • Contact Property - Contact your property directly from the app.

3. The Greystar Resident App provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.

4. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability.

5. The app automatically routes your call to the appropriate after-hours number when the office closes. • Submit Maintenance Requests - Submit a maintenance request right from the app. • Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app.

6. Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features).

7. Much of the Greystar Resident App is configurable by the property in which you live.

8. Please note: The Greystar Resident App is only for residents of Greystar properties using Entrata's ResidentPortal and ResidentPay products.

1. I don't know if they even get the emails.The messages/alert don't load properly and the package delivery notifcation glitches some, but I am satisfied with the app and the ease of paying rent.Well, why cannot I reserve amenities? When I open "amenities" there is "No reservable amenities".

2. The website I use to pay rent is also broken! That is litterally the most important thing and it is completely broken and uselessSuper easy to contact the staff and put in any work order I need.

3. So clearly there's a major issue on your endI am sitting in the apartment that I pay rent on and Greystar sends emails to, and the app tells me it doesn't recognize me or the name of the property where I live.

4. Also with covid we are using this to reserve gym times and hottub times and that makes it efficient and convenient as well!Claims my email and password are incorrect when I literally just made my account 20 seconds ago, I know for a fact that they're correct.

5. We're moving this weekend.App is broken, password reset doesn't work and doesn't match up with the instructions on the website.

6. It pretty much sucks and uninstalled it immediately.Much easier! Only things to fix would be breaking down the details more and finding the ACH payment easier.it's convenient to pay rent.

7. It's Greystar, the careless about their residents establishment, At least from my experience at Avana Eastlake.

8. but I've attempted to make contact with management via email but with no response.

9. Unable to pay rent.

10. But to go to the gym we definitely need a reservation, don't we?Refreshingly well made.

11. Very functional, fast, and not draining on my phones resources, well done.

1. Fix Greystar Resident App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Greystar Resident App: Restarting the app will resolve most errors.
2. Update the Greystar Resident App App. Here is how:
   1. On Android goto PlayStore » Search for "Greystar Resident App" » Open Greystar Resident App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Greystar Resident App » click "UPDATE".
3. Clear Greystar Resident App app cache: Clearing cached data will force your app to retrieve the latest data directly from Greystar Resident App servers.
   1. On Android, goto Settings » Apps » Select "Greystar Resident App" » click Storage » click "Clear Cache".
4. Check Greystar Resident App app permissions. If any of these permissions required to use your device's features are disenabled, Greystar Resident App might not work.
5. Uninstall and reinstall Greystar Resident App. If nothing else has worked, completely uninstall Greystar Resident App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Greystar Resident App not working

2. Fix Greystar Resident App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Greystar Resident App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Greystar Resident App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Greystar Resident App may not be able to connect to the Internet when running in the background.