Contact Grab N' Grub Customer Service

Why should I report an Issue with Grab N' Grub?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GUEATS DEV to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The last driver I had even made sure my order was to my specification!! All around great service!! Used this app 3 times since downloaded and was never disappointed.The app is slow, non responsive, customer support is slow to respond if at all, delivery times are terrible well over an hour, food arrives cold.

2. Unlike the other delivery option for Guam, the first time I used it the food arrived in time for dinner and was hot! Also, they are stimulating the economy and helping those in need during the coronavirus, so they're a great company! Will recommend to more people once the options expands.They charge well over established menu prices on each item and then still charge a delivery and a service fee.

3. I'd rather just tip the driver.I've been waiting for a food delivery app to come to Guam! Unfortunately, the fees added on top of your food are astronomical! There's a delivery fee, understandable, but then there's a service fee as well! Not to mention the tip for the driver! By the time you complete your order, your $10-$15 meal has more than doubled in price.

4. I understand if you want to charge a delivery and a service fee but don't hide additional profits in charging more than the restaurants menu prices.The only thing this app is good for is to look through the menus of restaurants.

5. Delivery fee's are understandable because they're taking into consideration the distance the drivers would have to go in order to pick up and drop off the food.

6. The app makes you select a tip amount before the order is completed and if the app glitches out there is no way to dispute or cancel the order/transaction.Pros: -Able to view menus of food and beverage businesses.

7. Delivery charge is understandable but a service fee? Maybe not.

8. Everytime you want to add more items to your order, the previous items get taken off.The amount of bugs on this app are unreal, and it's only getting worse.

9. For example: I tried placing orders from Sundays for their "Earl Grey" and "Taro Earl Grey", but I couldn't add the items even though I selected a size option.

10. Additionally, their customer service representatives do a terrible job at fixing issues over the phone.

11. When I was connected to customer service, I repeated myself and the issues I was finding on BOTH the APP and WEBSITE.

1. Fix Grab N' Grub Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Grab N' Grub: Restarting the app will resolve most errors.
2. Update the Grab N' Grub App. Here is how:
   1. On Android goto PlayStore » Search for "Grab N' Grub" » Open Grab N' Grub » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Grab N' Grub » click "UPDATE".
3. Clear Grab N' Grub app cache: Clearing cached data will force your app to retrieve the latest data directly from Grab N' Grub servers.
   1. On Android, goto Settings » Apps » Select "Grab N' Grub" » click Storage » click "Clear Cache".
4. Check Grab N' Grub app permissions. If any of these permissions required to use your device's features are disenabled, Grab N' Grub might not work.
5. Uninstall and reinstall Grab N' Grub. If nothing else has worked, completely uninstall Grab N' Grub then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Grab N' Grub not working

2. Fix Grab N' Grub Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Grab N' Grub be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Grab N' Grub not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Grab N' Grub may not be able to connect to the Internet when running in the background.