Published by Go Electric Stations on Dec 16, 2024

Report an issue with NextCharge.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with NextCharge?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Go Electric Stations to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact NextCharge image 1 contact NextCharge image 2

About NextCharge

1. This includes station’s *real time status* public or private access and connectors. ▷ Nearest stations is a navigated map of your surrounding locations. ▷ Going back to “Search” allows you to specify an exact location and if it does not exist on our map feel free to add a station. *Real Time Status* is a quick and easy way to see the status of any station.

2. Some important features for Electric Vehicle drivers are displayed in an easy to use ‘button’ format. ▷ Add Stations enables users to help develop the always growing network of electric charging stations.

3. You may: add or request removal of a station and change or update information. *To maintain our quality of service, all data is approved before changes are made. ▷ Itinerary is an absolutely brilliant aspect for any EV driver.

4. A station, selected from the list, displays all of the charging stations provided information.

5. You are able to share station information using the ‘networking’ icon.

6. The red icon on the left allows for a direct request to delete or update a station.

7. Selecting a station from the list or a plug icon from the map ultimately yields the same results.

8. The clean, readable interface of NextCharge will make reading and mapping station locations simple.

9. Our grid mapping system decreases your wait time, for stations to load, and ensures mapped stations won’t be missed.

10. Using ‘list mode’ you will see that the description and status of the station are neatly displayed.

11. Icons provide you access to add photos of a charging station, comment or review.

NextCharge Customer Insights

1. I liked it because: + It has a good search function + And shows the distance of the charging stations from ones destination + It has good coverage of charging station in my area (including non-public ones!) + It provides clear costing information, and can filter on price + it allow itinary planning But, of course, its not perfect: - It misses some free charging stations in my areaNice app.

2. I'll pursue it and the UI looks nice at first glance.I reviewed 12 apps to find charging stations, based on their performance in the Rhein-Main area of Germany.

3. Edit - Excuse me: I didn't realize that prices differ per company which provides financial services for charging.Just installed and checked the filters but the charge points do not show consistently.

4. On the trip planning, app is missing option of adding a charging station to the trip (for recharging) if arrival is with leftover battery.

5. - Would like to see the itinerary function proposing charging stops along the route, with ability to customize them.I find it very good.

6. It works now :) Tank you for fast response.Locations are ok, but the pricing information for dutch charging stations are highly unreliable.

7. When I open the itinerary section, it just goes to a blank page and it doesn't let me put any address in! Update: support contacted me very quickly and in just one day they were able to find the problem.

8. Destination may not have charging capabilityI have a problem with this app: it doesn't let me put any itinerary.

9. Route planning is great, but why it's only limits payload to 500kg? Option for trailer should be added (small utility, pop-up camping, camper, big boxy trailer).

10. The option to get notifications every time a new charger is installed within a radius of your place is also nice but it doesn't seem possible to decrease the radius to less than 5 km.

11. Also provides a link to Google maps (which is the preferred navigation app of most users) and can give updates on the status of selected chargers.

Steps to Troubleshoot & Fix NextCharge Issues

1. Fix NextCharge Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart NextCharge: Restarting the app will resolve most errors.
  2. Update the NextCharge App. Here is how:
    1. On Android goto PlayStore » Search for "NextCharge" » Open NextCharge » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NextCharge » click "UPDATE".
  3. Clear NextCharge app cache: Clearing cached data will force your app to retrieve the latest data directly from NextCharge servers.
    1. On Android, goto Settings » Apps » Select "NextCharge" » click Storage » click "Clear Cache".
  4. Check NextCharge app permissions. If any of these permissions required to use your device's features are disenabled, NextCharge might not work.
  5. Uninstall and reinstall NextCharge. If nothing else has worked, completely uninstall NextCharge then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing NextCharge not working


2. Fix NextCharge Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make NextCharge be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to NextCharge not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, NextCharge may not be able to connect to the Internet when running in the background.

Reported Issues