Contact GM Financial Customer Service

Why chat with our AI GM Financial Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of GM Financial.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. A corporation this big should be able to collect payments online instead of aggravating their customers.App is useless! Once an account is setup they are supposed to send an email verification, but it was never sent, I contacted customer support which was not very helpful (over an hour wait time), they were only able to confirm that they are experiencing technical difficulties, so now I have to revert to old fashioned snail mail to pay my bill.Its a glitchy app.

2. Uninstalled.Notifications do not work at all, they are turned on through the app but my phone does not recognize the app as somthing that would give notifications so if my payments don't go through or there is any sort of message, I never get them.Horrible app, customer support isn't allowed to help you over the phone.

3. Not only was this option basically removed, it doesn't work properly.I had to delete and re-add the app multiple times to get my initial credit of installing the app for GM points.

4. Restarting and reinstalling dont work.I've been using biometrics to sign in for over 2 years.

5. I am not even sure if it's the app or the system but I am in an endless loop of the app asking to add a vehicle, when I enter the information I get a message saying the vehicle is already linked and to call the 800 number, when I talk to someone they say that the information is there and nothing is wrong on their end.

6. With the latest app update, the biometrics option is turned off by default, even if you turn it back on, the fingerprint scan does not come up, and also if you relaunch the app it's turned off again.

7. Theres times where my password wont work, then when i go to change it to what i thought it says "you cant use the same password as before".

8. Gives option to use biometrics but that doesn't work.

9. The app is really pointless, once I get my 2500 points, I'm deleting it.In the time the app was spinning, I was able to login via Chrome and do what I needed to.

10. What's the purpose of using this app when it doesn't work properly.

11. It says my email is invalid, but it's the same email I've used for the last 5 months.

1. Fix GM Financial Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GM Financial: Restarting the app will resolve most errors.
2. Update the GM Financial App. Here is how:
   1. On Android goto PlayStore » Search for "GM Financial" » Open GM Financial Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GM Financial » click "UPDATE".
3. Clear GM Financial Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from GM Financial servers.
   1. On Android, goto Settings » Apps » Select "GM Financial Mobile" » click Storage » click "Clear Cache".
4. Check GM Financial app permissions. If any of these permissions required to use your device's features are disenabled, GM Financial might not work.
5. Uninstall and reinstall GM Financial. If nothing else has worked, completely uninstall GM Financial then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GM Financial not working

2. Fix GM Financial Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GM Financial be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GM Financial not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GM Financial may not be able to connect to the Internet when running in the background.