Contact myCadillac Customer Service

Why should I report an Issue with myCadillac?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of General Motors (GM) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Vehicle Status features require a paid plan. **** Roadside service availability and providers vary by country.

2. Service availability, features and functionality vary by country, vehicle, device and the plan you are enrolled in. Terms apply.

3. Check your vehicle’s status to monitor fuel level, oil life, tire pressure and more, making it easy for you to stay on top of your vehicle’s health and schedule service with your participating Dealer without leaving the app. Have a flat? Need fuel?

4. Access helpful features like remote commands right on your home screen and even check the estimated fuel level or charge status of your electric vehicle.

5. Plan your trip by sending a destination to your vehicle’s built-in navigation system from the vehicle mobile app. *Available on select devices.

6. Restrictions and limitations apply. *******Requires paid plan and properly equipped vehicle.

7. Mobile app functionality is available on select devices and requires data connection.

8. From setting up your Bluetooth® connection to advanced safety features, learn more about your vehicle.

9. Services are not available everywhere, and feature availability and functionality may vary by country.

10. The myCadillac mobile app* is supported on Android 9 and above and is only available in North America, United Arab Emirates, Kuwait and Bahrain.

11. Remote start requires GM factory-installed and enabled remote start system. ***Not all issues will deliver alerts.

1. Almost all other major car brands have one and GM has yet to release theirs.It'd be great if every time you wanted to remote start your car you didn't have get a prompt to only do so where it's "safe and legal".

2. The key fob still allows you to extend the remote start time.Have used this for about 3 years now without much problem.

3. Constantly receiving an alert the car was running even though I couldn't use the app to start it...and I was driving! I do miss the remote start though...back to using the key fob.

4. With the old app, I pressed the remote start button and the app would just do its thing in the background.I've only had the car since July.

5. On her phone you have to hold down the start button for 4 seconds and then often it will not send.

6. Remote start is a really nice feature and the remote lock/unlock has saved me a couple times already.

7. Very frustrating.This updated version sucks! It's like I'm holding the start button forever, only to get to my car; and it's not started.

8. Remote start and diagnostics stopped working.

9. In the past once you used remote start in the app, you could extend it by selecting it again.

10. That's the remote start.

11. After the latest update with the big changes to the user interface, I can't start my car remotely anymore.

1. Fix myCadillac Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myCadillac: Restarting the app will resolve most errors.
2. Update the myCadillac App. Here is how:
   1. On Android goto PlayStore » Search for "myCadillac" » Open myCadillac » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myCadillac » click "UPDATE".
3. Clear myCadillac app cache: Clearing cached data will force your app to retrieve the latest data directly from myCadillac servers.
   1. On Android, goto Settings » Apps » Select "myCadillac" » click Storage » click "Clear Cache".
4. Check myCadillac app permissions. If any of these permissions required to use your device's features are disenabled, myCadillac might not work.
5. Uninstall and reinstall myCadillac. If nothing else has worked, completely uninstall myCadillac then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myCadillac not working

2. Fix myCadillac Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myCadillac be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myCadillac not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myCadillac may not be able to connect to the Internet when running in the background.