Contact GCash Customer Service

Why should I report an Issue with GCash?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mynt - Globe Fintech Innovations to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. A mobile wallet app that lets you instantly pay bills, buy load, send money, shop, and more – all in the safety of your own home!

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3. It's a safe, secure mobile wallet that connects to your mobile number, making it available anytime, anywhere.

4. Enjoy fast and easy payments with GCash!

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1. Occassionally logs you out for no discernable reason.Great for online transaction, but the account verification process is not working well, especially the scanning ID part, I use ePhilID, I tried to scan it, it doesn't work, I tried follow instructions "scan the front side of ID" which I did, still doesn't work even if it's clear and readable.

2. Update (June 24, 2023): I manage to scan the id, all I have to do is to slightly tilt my camera to the side and it works, the scanner needs to be fixedI will list here what is wrong with this app: 1.

3. It's still waiting for the results of the initial verification that had an errorThe service is useful, but the app experience leaves a lot to be desired.

4. App is frozen on waiting for the results of verification, while in the back end, there's nothing to verify because my documents submission had an error.

5. Paypal cash-in and automated transfer for bills are convenient features, but the company is trying to add too many features like GSave, GCredit, GInvest, etc.

6. I have been waiting for so long for the transactions to proceed, i thought there is a problem with my internet connection but it turns out, it's all this app.

7. It would be significantly more convenient if the app was not constantly giving unwanted update notifications or pop-ups that get in the way when you just want to make a transaction.

8. And recently, i had to restart my phone and reinstall the app to recover my account.

9. Customer Service keeps telling me to submit my docs when I keep telling them that I can't because it's frozen.

10. (Internet environment: 100Mbit line, no connectivity issues).Poor customer service.

11. Many times this happen! I hope we get to have a feature where we can use our own camera app for taking the picture because I swear that it is much more clearer than the camera you have for taking it.

1. Fix GCash Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GCash: Restarting the app will resolve most errors.
2. Update the GCash App. Here is how:
   1. On Android goto PlayStore » Search for "GCash" » Open GCash » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GCash » click "UPDATE".
3. Clear GCash app cache: Clearing cached data will force your app to retrieve the latest data directly from GCash servers.
   1. On Android, goto Settings » Apps » Select "GCash" » click Storage » click "Clear Cache".
4. Check GCash app permissions. If any of these permissions required to use your device's features are disenabled, GCash might not work.
5. Uninstall and reinstall GCash. If nothing else has worked, completely uninstall GCash then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GCash not working

2. Fix GCash Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GCash be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GCash not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GCash may not be able to connect to the Internet when running in the background.