Contact Penta Customer Service

Why should I report an Issue with Penta – Business Banking App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Penta Fintech Holding GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Bei Penta lässt sich Dein Konto mit Deiner Buchhaltung verbinden. Übertrage Transaktionsdaten von Deinem Geschäftskonto an DATEV, sevDesk, lexoffice und viele weitere Buchhaltungstools.

2. Logge Dich in wenigen Sekunden in Dein Geschäftskonto von Penta ein - auch mit FaceID oder per Fingerabdruck.

3. Auch unterwegs kannst Du Dich schnell und einfach in Dein Penta Geschäftskonto einloggen.

4. Deine Penta Banking App hält Dich per Push-Nachrichten auf Deinem Smartphone mit Updates auf dem Laufenden.

5. Außerdem kannst Du Deine Penta Karte auch unterwegs sperren, falls es einmal nötig sein sollte.

6. Deine Penta Banking App ermöglicht es Dir, auch mobil Aufgaben Deiner Buchhaltung zu erledigen.

7. Deine Penta Debitkarte von VISA kannst Du problemlos mit Deinem Smartphone verwalten.

8. Deine VISA Karte bei Penta lässt sich mit wenigen Klicks mit Google Pay verbinden.

9. Fotografiere Deine Belege und füge sie Deinen Transaktionen in Deinem Penta Geschäftskonto zu.

10. Mit der Banking App von Penta kannst Du innerhalb von wenigen Sekunden Überweisungen ausführen – egal wann, egal wo.

11. Penta wurde von Gründern für Gründer entwickelt - ein zentraler Wert, den wir auch bei der Zusammenarbeit mit Qonto zur Verbesserung und Erweiterung unserer einheitlichen Business-Banking-Plattform beibehalten.

1. I am well aware of potential risks but a rooted Android device with latest security patches is not intrinsically less secure than any desktop computer with Windows or LinuxApp stopped opening completely from one day to the other leaving me without bank account... Can't login on the web because it's sending a confirmation to the phone where the app doesn't open anymore.. clearly a joke and not a reliable solution for businessDetects my Lineageos device as rooted which it is not.

2. No way to configure second authentication factor to work with OTP or hardware keys like Yubikey.This bank is not reliable, my account was block for many months , i did all they ask but my account is still block I told them go allow me take out my money from the account but till now nothing, seems the bank is not a real bank my 7740 euro is still in that account till now, don't fall for their scamFantastic experience so far.

3. Get it! I moved my 3 companies to Penta cause the Customer Service is incredible and the product excellent.The app doesn't allow to make screenshots of MY account on MY phone.

4. Other than that good bank account."We don't allow rooted devices" is the worst kind of patronizing there is.

5. 😀 which is the reason to open the account with a modern banking provider.

6. So this seems like patronizing behavior.The opening of the account took longer than expected.

7. Customer service was great though.100x better than any other B2B Banking App (overall only N26 is bit better, but they are by far best for B2C).

8. Fix it and I will update the rating to 5 stars.Slow interface, inconsistent login, lots of reloads.

9. Just 3 stars for the moment, because the app does not provide the same filter possibilities as the website.

10. Processes could be streamlined for non-EU workforce in terms of agility to match processing times.

11. My pc is at least as unsafe as a rooted phone.

1. Fix Penta Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Penta: Restarting the app will resolve most errors.
2. Update the Penta App. Here is how:
   1. On Android goto PlayStore » Search for "Penta" » Open Penta – Business Banking App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Penta » click "UPDATE".
3. Clear Penta – Business Banking App app cache: Clearing cached data will force your app to retrieve the latest data directly from Penta servers.
   1. On Android, goto Settings » Apps » Select "Penta – Business Banking App" » click Storage » click "Clear Cache".
4. Check Penta app permissions. If any of these permissions required to use your device's features are disenabled, Penta might not work.
5. Uninstall and reinstall Penta. If nothing else has worked, completely uninstall Penta then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Penta not working

2. Fix Penta Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Penta be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Penta not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Penta may not be able to connect to the Internet when running in the background.