Contact Gerald Customer Service

Why should I report an Issue with Gerald: Cash Advance App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gerald Technologies, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can use a Shop Now Pay Later advance toward essential household items on Gerald’s store or a mobile phone plan purchase.

2. Best of all, there are no credit checks, no interest and no hidden fees. - Get a quick cash advance for in-app household purchases, phone plan payments, emergencies, bills and more.

3. Get help when you need it without interest rates, hidden fees or credit checks, and no subscriptions. *Instant transfers are offered to prior customers who repay their advance on time.

4. For example, if you’re provided with a $100 advance, you may need to allocate at least $50 of this advance towards purchases on Cornerstore or towards a mobile plan through Cranberry Mobile.

5. Gerald’s Cranberry Mobile is powered by T-Mobile. - Earn money to spend on Gerald's e-store, Cornerstore.

6. Gerald's advance service comes with no minimum or maximum repayment time frame requirements.

7. Join us at Gerald and experience a new way to shop for your recurring and essential household needs, where your financial well-being is our top priority.

8. Gerald is on a mission to empower individuals and families by providing easy access to recurring and essential household products at affordable prices.

9. A better alternative to traditional buy now pay later apps! - Gerald makes paying for your cell phone plan a breeze.

10. Store rewards are given to users who paid their advance on or by their payment date.

11. Once this threshold has been met, you can then transfer the remaining balance of the advance to your bank account with no fees attached.

1. I really wish the app would allow you change the default payment method, i have had to replace my bank debit card a few times in the last months, and every time, i go in and add the new one, the app says thanks for updating your card, but then denies me the overdraft advance that i have available , because it's still trying to use my old one! Very frustrating!COMPLETE SCAM!! Downloaded it to do cash advance.

2. I like how most of the reviews say they sent a message and the company could/would not help, and the companies response is to "send us a message"BEWARE OF PHISHING!!!!!!!!!!! Went to sign up...during the Link my bank account process another number sent my phone a code to enter on the website.

3. So, it's not really worth it when you're forced to wait 3-5 business days every tike for an advance...The worst advance app on the market!!! Created an account and given an advance amount with a repayment date.

4. They will allow you to link to your bank account and get an instant advance for a small fee.

5. It says it cleaned on their end, but it did not on my bank account but are sending reminders about the money I OWE them, when I never received an advance.

6. Connected to my bank account like most advance apps require, but then it mentioned direct deposit.

7. The "instant advance option is taken away, the claim its an issues with bank provider.

8. I've been waiting to use the advance because they haven't "processed" the payment that came out of my bank a week ago.

9. And after they have your bank information and get you signed up and hook you in by offering instant advance (within in minutes).

10. Mind you I'm paying 9.99 a month for a 59.60 advance amount after repayments are consistently on time and I make a consistent middle class paycheck.

11. So after that, they convert my cash advance for bills to overdraft and send me a mail like instant convert in cash is available.

1. Fix Gerald Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Gerald: Restarting the app will resolve most errors.
2. Update the Gerald App. Here is how:
   1. On Android goto PlayStore » Search for "Gerald" » Open Gerald: Cash Advance App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gerald » click "UPDATE".
3. Clear Gerald: Cash Advance App app cache: Clearing cached data will force your app to retrieve the latest data directly from Gerald servers.
   1. On Android, goto Settings » Apps » Select "Gerald: Cash Advance App" » click Storage » click "Clear Cache".
4. Check Gerald app permissions. If any of these permissions required to use your device's features are disenabled, Gerald might not work.
5. Uninstall and reinstall Gerald. If nothing else has worked, completely uninstall Gerald then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Gerald not working

2. Fix Gerald Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Gerald be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Gerald not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Gerald may not be able to connect to the Internet when running in the background.