Contact GemHub Customer Service

Why should I report an Issue with GemHub?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Picup Media to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The GemHub App is created to be used with GemLightbox and allows you to capture studio quality images and videos in just one click. 1.

2. The brightness bar is made for jewelry and helps achieve a complete white background. 3.

3. The brightness bar is made for jewelry and helps achieve a complete white background. 4.

4. Take studio quality images; tap to focus on your item and control the brightness using our brightness bar.

5. The GemHub gallery allows you to keep all images and videos in one place.

6. Capture studio quality videos: Take videos in just one click.

7. Welcome to the GemHub App made the GemLightbox and Picup Media family!

8. Connect to your GemLightbox Turntable wirelessly via Bluetooth.

9. This will allow you to control the turntable wirelessly. 2.

10. A built in gallery separate from your native smartphone gallery.

11. We have different modes for 45 degrees, 90 degrees and also 360 degrees.

1. Alway try to download pictures to your local device, always try to sync, I use a Samsung galaxy ultra 22 in very good condition , but if you use this app or just installed this power off soon.After countless attempts to have Gem Lightbox restore the image file size to what it was they have stopped communicating with me and do not appear to care.

2. Can't login to email, won't let me reset email password, app does not work for the Pixel 4 cameras, light box was nice when it worked but it's basically an expensive dust collector nowClassic example of good hardware rendered useless by terrible software.

3. Who the hell thought it was a good idea to require logging into the internet just to use a turn table... Edit: App is still broken junk since last review in 2019.

4. I wanted to upgrade review (from 2 stars to 4 stars) as after I wrote it, they updated the software that stopped the crashes.

5. Well now all of my videos and pictures are constantly trying to sync with the cloud that is full and there is no way to turn off sync.

6. I'm using with a pixel 3, which was updated (android 11) around the same time as gemlightbox software was updated.

7. Also, every time I open the app a notification pops up that my cloud is full and that I should buy more space.

8. I find it incredibly frustrating to get certain colored stones to their exact color when the app only lets you control brightness, sharpness and tone.

9. A low-resolution output.Since the latest update the viewfinder is completely whitewashed, as if the app cannot handle the light.

10. I do like eclipse filter too, works well and love the black background on images.Used to love this app.

11. Having to edit the photo/video in another app defeats the purpose.Recent update makes everything look grayscale.

1. Fix GemHub Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GemHub: Restarting the app will resolve most errors.
2. Update the GemHub App. Here is how:
   1. On Android goto PlayStore » Search for "GemHub" » Open GemHub » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GemHub » click "UPDATE".
3. Clear GemHub app cache: Clearing cached data will force your app to retrieve the latest data directly from GemHub servers.
   1. On Android, goto Settings » Apps » Select "GemHub" » click Storage » click "Clear Cache".
4. Check GemHub app permissions. If any of these permissions required to use your device's features are disenabled, GemHub might not work.
5. Uninstall and reinstall GemHub. If nothing else has worked, completely uninstall GemHub then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GemHub not working

2. Fix GemHub Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GemHub be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GemHub not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GemHub may not be able to connect to the Internet when running in the background.