Published by gate.io Inc. on Mar 7, 2024

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Why should I report an Issue with Gate.io - Buy Bitcoin & Crypto?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of gate.io Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Gate.io - Buy Bitcoin & Crypto

1. You can buy Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Ethereum Classic (ETC), Tether (USDT), Dogecoin (DOGE), Shiba Inu (SHIB), Cardano (ADA), Solana (SOL), Polkadot (DOT), Dai (DAI), TRON (TRX), Avalanche (AVAX), Polygon (MATIC), Chainlink (LINK), Litecoin (LTC), Decentraland (MANA), The Sandbox (SAND), Axie Infinity (AXS) and many other cryptos. Gate. io is one of the most secure crypto exchanges in the world, and has been providing industry-leading security since its launch.

2. It is the perfect option for beginners to advanced crypto traders who need a reliable, secure and user-friendly mobile app to start trading. Download Gate. io crypto exchange mobile app and buy Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Dogecoin (DOGE), Shiba Inu (SHIB) and other altcoins now!

3. Regardless of login, transaction, and withdrawal, it provides a full range of active or passive protection. Gate. io has also emerged Top out of 100 crypto exchanges in terms of cybersecurity scores, as evaluated by respected cybersecurity organisations in the crypto industry. Gate. io offers a wide range of services for those looking to get into the cryptocurrency market.

4. Invite your friends and earn up to 50% of our commissions. Founded in 2013, Gate. io has become one of the leading crypto exchanges in the world.

5. The company prides itself on providing industry-leading security in addition to having been audited to show 100% proof of reserves. Gate. io operates in many countries across the globe and prioritises and commits to ensuring regulatory compliance in all jurisdictions where it operates.

6. With it, you can buy, sell and trade Bitcoin (BTC), Ethereum (ETH) and other cryptocurrencies with ease.

7. Trade Bitcoin futures, options and other crypto derivatives with leverage.

8. Gate. io is one of the world’s leading cryptocurrency exchanges, with the most number of cryptocurrencies available for trade.

9. Crypto wallet allows you to buy, sell, transfer and manage your cryptocurrencies.

10. You can customise your dashboard to get crypto market insights, and set automatic buys and price alerts with a single tap.

11. We provide over 10 million users around the world with safe, reliable, and transparent digital asset trading services.

Gate.io Customer Insights

1. It does take a few days to get used to the layout, but it works.Love the vast selection of coins you offer, but PLEASE PLEASE add a 'market orders' to the app and website!!! Sometimes when you're trying to sell quickly when the price is dropping, you'll have to cancel and reset the price several times because the price is dropping quicker and quicker and you lose a lot of money but not being able to just sell for the next highest market price!! This is a huge deal, and a VERY big hastle.

2. I will try again at some point, but this definitely makes me skeptical of the app and lowers my expectationsSame as a lot of others....when creating an account, the app sends a verification code via SMS or email...it didn't work for me.

3. I would like to disable all UI animation if thats possible! Please find a way to make UI responsive! The app has gone through so many updates already problem still there!!I discovered in order to complete the verification process you must do it from a computer and not hour phone.

4. However, what is consistent with this app is the spamming notification and ads within the app, if you're into that.Edit: -2 Stars for this horrendous 3 second ad screen every time I want to open the app Logged in finally and got verification within a couple days for both levels.

5. 🤷🏾 ♂️ no big deal to me when there are plenty of others.Broken. After you put in your email and make a password it sends you a code.

6. Upon putting this code in and hitting enter a loading circle flashes in the middle of the screen the code disappears and the timer keeps counting down.

7. When you exit to get the code via text or email the app will not allow you to enter it in it's required field.

8. Once you get use to the layout you can easily navigate.There is a bug in the app when entering you verification code when setting up your account.

9. The web interface is really nice I must say....it's the phone app that has all the problems! There is so much to love..Can't even create an account.

10. This happens for sending the code to text and email.

11. Try the app, it won't let me pass the verification code.

Steps to Troubleshoot & Fix Gate.io Issues

1. Fix Gate.io Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Gate.io: Restarting the app will resolve most errors.
  2. Update the Gate.io App. Here is how:
    1. On Android goto PlayStore » Search for "Gate.io" » Open Gate.io - Buy Bitcoin & Crypto » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gate.io » click "UPDATE".
  3. Clear Gate.io - Buy Bitcoin & Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from Gate.io servers.
    1. On Android, goto Settings » Apps » Select "Gate.io - Buy Bitcoin & Crypto" » click Storage » click "Clear Cache".
  4. Check Gate.io app permissions. If any of these permissions required to use your device's features are disenabled, Gate.io might not work.
  5. Uninstall and reinstall Gate.io. If nothing else has worked, completely uninstall Gate.io then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Gate.io not working


2. Fix Gate.io Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Gate.io be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Gate.io not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Gate.io may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I bought safemoon token on gate.io and price of coin isn't show on wallet when check it tommorow

    — by Taiwo Sakiru Kehinde 2 years ago

  • I want to delete my account and I no longer want to trade in any digital currency market and I thank you for deleting my account as soon as possible so that I can feel comfortable.

    — by John Senith Ravishan Fernando 2 years ago

  • Please, I am a user at gate.io app, I lost my fund password, please how do I recover and change it. Please help .

    — by Emmanuel Elijah 2 years ago

  • I cannot log into my account with Google authenticator. Keep on getting an error code . Email me

    — by Shaquaile walker 2 years ago

  • I can't log on to my account with gate.io.

    — by John Ross 2 years ago

  • I lost my iPhone with google Authenticator for gate.io account with username coreyferner and would like the 2fa disabled so I can redo it on my new phone. Thanks!

    — by Corey Ferner 2 years ago