Published by Gate City Bank on Oct 30, 2023

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Why should I report an Issue with Gate City Bank Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Gate City Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Gate City Bank Mobile

1. It’s easy to manage your accounts, make transfers, deposit checks and more – anytime, anywhere. • Access your accounts with secure fingerprint or facial recognition, depending on your device. • Track account transactions, and review check images. • Transfer funds between your accounts, or easily send funds to anyone with a Gate City Bank account. • Receive, view and manage your bills with online bill pay. • View and easily export online statements and notices. • Control your finances with debit card controls and set up transaction alerts. • Access debit card rewards to view and redeem your points toward cash back, gift cards and more. • Quickly find your nearest Gate City Bank location. • Sign up for Simply Save, order a new debit card, send a travel notice and more!

2. Tap into better banking, right at your fingertips with the Gate City Bank mobile app!

3. Internet service and mobile carrier provider fees may apply.

4. Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Gate City Bank Customer Insights

1. Finally, on screens with multiple text boxes, when my keyboard comes up, I have to hit the back button to remove the keyboard to see the next textbox, there should be a scroll functionality in this use case.After the first update ,it seems to be a bit faster, but pending transactions are not where they belong.

2. Please bring back the easy and clean user experience and interface from the old version, it was light years better!Tons of latency and errors when hitting the Orange back button after drilling into a transaction.

3. It was nice to be prompted for fingerprint instead of having to find myself.I was surprised to see a new user interface when I recently opened my Gate City Bank App.

4. You can only view the check's, which was the whole point of this update, if you 1st hit view all in the transactions.

5. I would love to see that as well as an option to add an authentication app, similar to Google Authenticator, where you scan a QR code to enter the websiteI really like this update.

6. This last update apparently makes it so that you cannot see the individual transactions within each account from the fast balance window.

7. Also I'm asked to verify my identity via text or phone call every single time I login.

8. Takes longer to get into transactions and to do your normal banking and is a horrible experience.Used to be great.

9. About the only time I open the app these days is if I don't recognize a transaction in a text notification I receive.

10. Since their most recent update the app is only useful view balances.

11. Over all, horrible update! Not user friendly at all.

Steps to Troubleshoot & Fix Gate City Bank Issues

1. Fix Gate City Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Gate City Bank: Restarting the app will resolve most errors.
  2. Update the Gate City Bank App. Here is how:
    1. On Android goto PlayStore » Search for "Gate City Bank" » Open Gate City Bank Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gate City Bank » click "UPDATE".
  3. Clear Gate City Bank Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Gate City Bank servers.
    1. On Android, goto Settings » Apps » Select "Gate City Bank Mobile" » click Storage » click "Clear Cache".
  4. Check Gate City Bank app permissions. If any of these permissions required to use your device's features are disenabled, Gate City Bank might not work.
  5. Uninstall and reinstall Gate City Bank. If nothing else has worked, completely uninstall Gate City Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Gate City Bank not working


2. Fix Gate City Bank Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Gate City Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Gate City Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Gate City Bank may not be able to connect to the Internet when running in the background.

Reported Issues