Contact IndyStar Customer Service

Why should I report an Issue with IndyStar: Indianapolis Star?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gannett to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You want people to subscribe to the local paper, but you make it difficult to want to.The app refuses to acknowledge a long-time print edition subscriber who has authorized monthly payments via a credit card! On a tablet, the app insists that the user agree to an additional monthly charge of $4.99 even though the monthly S50.00 charge has been paid.

2. There is no credit card info shown for my account on the IndyStar website, but they've stored it somewhere because they charged me for 2 months.In an effort to support journalism I subscribe to the NYT, the WP, and the Indy Star when I moved to Fort Wayne a few years ago.

3. 12/12/20, Indiana leads cases of Covid19 per capita, vaccine just released and not a thing about that! Sports articles are more than half the content and no way to filter them away, grrrrrrrrr...Different "news" than printed edition.

4. After complaint, got email directing me a Tennessee newspaper site to actually sign in...but you have to use a computer (not phone or tablet) Calling this app seems like a stretch.BE CAREFUL WHEN YOU SUBSCRIBE!! They will change their monthly prices and not tell you.

5. We travel, suspend delivery of the print edition, and while we are away, are gouged for access to the only source of local news.It's okay when it works.

6. The one good thing is at least they're not robbing me for the print edition.

7. Just expect problems with it jumping around to different sections/pages and the stupid "bonus section" popup screwing you up.Too many ads make the app unusable... hope you like scrolling endlessly until you get pissed and close the app altogether.

8. But they've billed me for 2 full months on my credit card using a fictitious name.

9. After spending the week on trying to gain access they still weren't able to give access to what I paid for.

10. When able to load enewspaper it often refuses to turn paper or sends me to index instead of article I've highlighted.

11. Past few days it's been telling me access is not available on mobile devices.

1. Fix IndyStar Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IndyStar: Restarting the app will resolve most errors.
2. Update the IndyStar App. Here is how:
   1. On Android goto PlayStore » Search for "IndyStar" » Open IndyStar: Indianapolis Star » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IndyStar » click "UPDATE".
3. Clear IndyStar: Indianapolis Star app cache: Clearing cached data will force your app to retrieve the latest data directly from IndyStar servers.
   1. On Android, goto Settings » Apps » Select "IndyStar: Indianapolis Star" » click Storage » click "Clear Cache".
4. Check IndyStar app permissions. If any of these permissions required to use your device's features are disenabled, IndyStar might not work.
5. Uninstall and reinstall IndyStar. If nothing else has worked, completely uninstall IndyStar then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IndyStar not working

2. Fix IndyStar Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IndyStar be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IndyStar not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IndyStar may not be able to connect to the Internet when running in the background.