Published by Fundrise on Nov 7, 2024

contact Fundrise: Invest in Alts Chat with our AI-based Fundrise Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Fundrise?



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Why chat with our AI Fundrise Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Fundrise.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. My first years return on investment has been about 21% Also in the last month or two they decided to allow the majority of investments to be more liquid and able to be withdrawn at lower fees.The app was great until I started referring people.

2. I placed $500 into various investments and a high yield savings account and in their first 30 days Fundrise gained the most.

3. Also it would be nice to be able to change your Core plan (Supplemental, Balanced, Long Term Growth) and be able to make direct investments via the mobile app instead of just the desktop platform.

4. I am hoping that Fundrise will continue to make improvements over time and will readjust my rating when these changes are implemented.I think the app could use more detail but overall I enjoy it simply because it gives me access on my phone with a pin login which is convenient.

5. I like Fundrise as a whole and it's been enjoyable and far more lucrative vs a savings account.

6. Overall would recommend the app if you have a Fundrise account obviously.It is an ok start for the mobile platform for now.

7. Some features like making changes to your Account Settings and Documents still take you out of the app and have to log into the mobile browser which isn't as nice.

8. Income seem to be more stable than the long term growth.Don't put your personal information in until you have read EVERYTHING in the contract.

9. I had referred family and friends and went to cashout my money and all the sudden my account locked.

10. Only use is to deposit money and see your investments tanking.My income increased unexpectedly to a level where I could finally save/invest.

11. It kills my investor confidence to see a company hiding the fact that I have lost money investing with them.For an app it's so simple it's worthless.

Steps to Troubleshoot & Fix Fundrise Issues

1. Fix Fundrise Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Fundrise: Restarting the app will resolve most errors.
  2. Update the Fundrise App. Here is how:
    1. On Android goto PlayStore » Search for "Fundrise" » Open Fundrise: Invest in Alts » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fundrise » click "UPDATE".
  3. Clear Fundrise: Invest in Alts app cache: Clearing cached data will force your app to retrieve the latest data directly from Fundrise servers.
    1. On Android, goto Settings » Apps » Select "Fundrise: Invest in Alts" » click Storage » click "Clear Cache".
  4. Check Fundrise app permissions. If any of these permissions required to use your device's features are disenabled, Fundrise might not work.
  5. Uninstall and reinstall Fundrise. If nothing else has worked, completely uninstall Fundrise then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Fundrise not working


2. Fix Fundrise Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Fundrise be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Fundrise not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Fundrise may not be able to connect to the Internet when running in the background.

Reported Issues

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