Contact Freshcaller Customer Service

Why should I report an Issue with Freshcaller?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Freshworks Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. On-call functions: While on call, you can mute, transfer the call to another phone user, or put your call on hold to provide a clean customer experience.

2. The smartly designed features of this app help you address every call that comes your way, and solve your customers' problems then and there.

3. Follow up actions Tap on an item in your call history to return the call or view the call summary, notes and play the recording.

4. No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls. One account.

5. Leads: Add your call notes and recordings to your CRM lead entry.

6. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.

7. Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.

8. You can also navigate to other screens in the app while on the call.

9. Provide timely solutions to your customers and put your best foot forward in your business's support game!

10. Tickets: Convert your important and unresolved calls as tickets in Freshdesk.

11. Calls: Make and receive calls at your convenience.

1. Most prominent one is Bluetooth headphones not working (in my case a Jabra Evolve e65) which is shown in the app but when selected the voice / sound still goes over the phone speakers.... Further things like Fresh not helping solving issues with voice and blaming it all on the network of customers (even if they did all required forwarding).Although I have the December 2021 version 3.2.2 installed, if I close the app and later try to open again, it gives me a message saying "... this version was deprecated on 10/18/2021 ... uninstall it and install new version ..." and the app does not open at all after this message.

2. All of the features it claims to do are true, but there are some glaring omissions, like a lack of support for Bluetooth headsets, no screen time out when on a call, and various bugs such as the "end" button doesn't end a call! I tapped on a recent call by accident and ended up dialing that person's number - even though I tapped cancel/end call immediately! The call went through, and as IT, I had an embarrassing time explaining what happened and apologizing.I do not know why they thought this should be an app.

3. Half the time it doesn't even ring, then when it does connect it fails to show the call screen so I don't even know who's calling.

4. Cannot decline the incoming call, and it will eventually ring out, but will end the current call too.Works as described once all power saving settings are disabled.

5. Once you are on a call, you cannot see the phone number of the caller if they are saved as a cust.

6. Company does not pick up support or billing numbers so you have to call sales and demand to get re routed.

7. Being able to create a ticket, only after hanging up on a call is quite frustrating.

8. Tried going online and calling my Freshcaller # that I paid for and the call never showed up on app.

9. If you try to close a call, but first try to edit and add to the notes of call, the app will freeze and not let you end the call to answer another.

10. Very hard to hear the current call with ringtone playing.

11. Several times I have been on a call with a cust whilst another call is coming through.

1. Fix Freshcaller Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Freshcaller: Restarting the app will resolve most errors.
2. Update the Freshcaller App. Here is how:
   1. On Android goto PlayStore » Search for "Freshcaller" » Open Freshcaller » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Freshcaller » click "UPDATE".
3. Clear Freshcaller app cache: Clearing cached data will force your app to retrieve the latest data directly from Freshcaller servers.
   1. On Android, goto Settings » Apps » Select "Freshcaller" » click Storage » click "Clear Cache".
4. Check Freshcaller app permissions. If any of these permissions required to use your device's features are disenabled, Freshcaller might not work.
5. Uninstall and reinstall Freshcaller. If nothing else has worked, completely uninstall Freshcaller then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Freshcaller not working

2. Fix Freshcaller Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Freshcaller be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Freshcaller not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Freshcaller may not be able to connect to the Internet when running in the background.