Contact Freshop Customer Service

Why should I report an Issue with Freshop for Stores?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Freshop to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Everything else like viewing customer information to checking done orders worksFreshop started working with my Brother QL-820NWB printer I bought specifically for this purpose - thank goodness.

2. The app finally updated to let android phones scan grocery items from Hobart weight machines in our departments.

3. It didn't go smoothly though.No notifications on Android even though they're turned on.I used to be able to shop 2 orders at the same time.

4. The app was working fine, updated on December 6 and I am no longer getting my notifications, yet again.This is crucial for my job yet it continues to crash constantly.

5. Yay!!! Thanks, freshop! So much quicker and easier now! The app updated, but now causes problems with android phones.

6. I wish this company cared about it's customers.The app will force shut down when trying to start picking an order or viewing items.

7. Notifications are allowed but don't come throughThis has so many problems, simple fixes become bigger issues.

8. It makes my job much more time consuming.I keep losing my notifications.

9. I cannot scan meat, deli, bakery, etc.

10. Itcwill only scan UPC codes and produce codes.

11. The customer service is non existent.

1. Fix Freshop Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Freshop: Restarting the app will resolve most errors.
2. Update the Freshop App. Here is how:
   1. On Android goto PlayStore » Search for "Freshop" » Open Freshop for Stores » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Freshop » click "UPDATE".
3. Clear Freshop for Stores app cache: Clearing cached data will force your app to retrieve the latest data directly from Freshop servers.
   1. On Android, goto Settings » Apps » Select "Freshop for Stores" » click Storage » click "Clear Cache".
4. Check Freshop app permissions. If any of these permissions required to use your device's features are disenabled, Freshop might not work.
5. Uninstall and reinstall Freshop. If nothing else has worked, completely uninstall Freshop then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Freshop not working

2. Fix Freshop Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Freshop be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Freshop not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Freshop may not be able to connect to the Internet when running in the background.