Contact FP Markets Customer Service

Why should I report an Issue with FP Markets?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FP Markets to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The FP Markets Android app is the best of MT4 and MT5 all in one. Download Now. -Forex: Trade 60+ fx pairs in all the major currencies including USD, AUD, GBP, EUR and JPY. -Indices: Trade Derivative indices futures from across the world including the ASX200, NASDAQ 100, FTSE100 and S & P 500. -Metals and Commodities: Take advantage of leverage trading on popular commodities such as gold and silver.

2. Fast Execution: Award-winning low latency trade execution which minimises slippage. -Virtual Private Server: Our VPS allows for the use of automated algorithmic trading strategies. -Forex Trading Tools: A sophisticated yet easy to use trading platform that includes a suite of online trading tools.

3. FP Markets is a trusted global forex broker offering Derivatives trading on forex, indices, commodities & shares.

4. Hedge risk and diversify your portfolio. -Shares: Access to global stock exchanges via share Derivatives. -Help Centre: Search a comprehensive list of FAQ’s. -Contact Methods: Easily contactable by email or phone with access to personal account managers and product walkthrough assistance. -Education: A dedicated Traders Hub Blog which caters for traders of all skill levels.

5. FP Markets is a group of companies which include First Prudential Markets Pty Ltd (ABN 16 112 600 281, AFS License No. 286354), FP Markets LLC, a registered company of Saint Vincent's and the Grenadines, Limited Liability Number 126 LLC 2019 and First Prudential Markets Ltd (registration number HE 372179), a company authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC License number 371/18).

6. Twice voted #1 Value Global Forex Broker (2019,2020). -Funding Options: Deposit options include Credit/Debit Card, Poli Pay, BPAY, PayPal, Skrill, Neteller, Bank Transfer plus more. All currencies accepted.

7. Download, deposit, and start trading Derivatives online.

8. This means we can provide maximum leverage and ultra-competitive spreads. -Raw Pricing: No price manipulation, no dealing desk and no requotes. -Expert Advisors: We welcome the use of expert advisors and provide ideal conditions for scalping and EAs with no minimal distance between the spread.

9. The vast majority of retail investor accounts lose money when trading Derivatives.

10. Our dedicated Android app has been specifically designed to provide an exceptional trading experience.

11. Start Derivatives trading today with our easy-to-use Android app.

1. And there is something wrong with this app There's no password there's no pop up there's nothing it's just blinds from my end.I used it for a day, it logs out everytime i close it and another issie is that i was playing demo open few trades and now after few hours when i opened it again it is not showing me anything in history and the balance is same as i started with? I tried to use clients portal there And when i am entering my email it is closing down the app.The app is user friendly.

2. Even for beginners, it is easy to use, and the customer service live chat is quick in replying.Connection timeouts! Seriously! When I chatted to customer service they were ready to reply me with connection timeout template as they knew another user with same issue.

3. The 5th star is not there because a quick buy and sell option in the graph screen just like on mt4 on pc and it would get 5 stars from me.It's great but need a lot of improvements, The history, pending orders, and open trades don't appear when i buy or sell.

4. Look for an alternative broker is my advice.App can't read OTP and if we switch app to read OTP, it refresh the page and have to start again by entering login ID.

5. You can monitor trades that you place on the mt4 pc platform via this app too and close them off if they not going your way or enter when your target is met and you at the shops or someone in the family needs your attention.

6. If it's known to business, then why don't they fix it !6Since adding my phone number I have had nothing but spam calls from all over the world, not only that but the app wouldn't download properly.

7. Fails all the time and doesn't even show my trading positions on the candle charts.

8. You guys need to check this app or something with it because is that this doesn't even show any good progress.

9. It's like, it doesn't refresh unless i restart the app.Amazing broker.

10. I cannot see how this app passed user sccept testing.

11. The app could be faster and a bit smoother, but great never the less.This app is kinda Acting weird when I'm just installed it What's up with that.

1. Fix FP Markets Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FP Markets: Restarting the app will resolve most errors.
2. Update the FP Markets App. Here is how:
   1. On Android goto PlayStore » Search for "FP Markets" » Open FP Markets » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FP Markets » click "UPDATE".
3. Clear FP Markets app cache: Clearing cached data will force your app to retrieve the latest data directly from FP Markets servers.
   1. On Android, goto Settings » Apps » Select "FP Markets" » click Storage » click "Clear Cache".
4. Check FP Markets app permissions. If any of these permissions required to use your device's features are disenabled, FP Markets might not work.
5. Uninstall and reinstall FP Markets. If nothing else has worked, completely uninstall FP Markets then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FP Markets not working

2. Fix FP Markets Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FP Markets be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FP Markets not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FP Markets may not be able to connect to the Internet when running in the background.