Published by FLIR Systems, INC

Report an issue with FLIR InSite.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with FLIR InSite?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of FLIR Systems, INC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

FLIR InSite Customer Insights

1. Sadly the custom slow gallery engine does not refresh and has no function to refresh, especially while choosing your company logo.Sad I found this 3 weeks before it goes off-line, disappointed I can't use my integrated FLIR camera in my phone.What happened to flir cloud?? The app is not available any more??Not working with built-in flir cameraGarbage app.

2. Helped a lot with sharing my work with the clients and colleagues.The internal gallery loads a looooooong time.

3. Great job though on making applications that are invaluable to thermography professionals worldwide.Great tool to handle infrared images.

4. You should include a mental capacity standard before allowing your apps to be downloaded by the general public.

5. FLIR is the industry standard and it shows.

6. Very intricate Hardware and software.

7. Very fast and seamless experience.

8. You can only dumb it down so far.

Steps to Troubleshoot & Fix FLIR InSite Issues

1. Fix FLIR InSite Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FLIR InSite: Restarting the app will resolve most errors.
  2. Update the FLIR InSite App. Here is how:
    1. On Android goto PlayStore » Search for "FLIR InSite" » Open FLIR InSite » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FLIR InSite » click "UPDATE".
  3. Clear FLIR InSite app cache: Clearing cached data will force your app to retrieve the latest data directly from FLIR InSite servers.
    1. On Android, goto Settings » Apps » Select "FLIR InSite" » click Storage » click "Clear Cache".
  4. Check FLIR InSite app permissions. If any of these permissions required to use your device's features are disenabled, FLIR InSite might not work.
  5. Uninstall and reinstall FLIR InSite. If nothing else has worked, completely uninstall FLIR InSite then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FLIR InSite not working


2. Fix FLIR InSite Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FLIR InSite be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FLIR InSite not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FLIR InSite may not be able to connect to the Internet when running in the background.

Reported Issues