Contact FARO Customer Service

Why should I report an Issue with FARO® Freestyle 2 App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FARO Technologies Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The FARO® Freestyle 2 App allows to control the FARO® Freestyle 2 3D Scanner device, the sensor that creates complete, accurate and photo-realistic 3D Data of ambients, crime scenes, incident scenes, and other environments.

2. With this App you can measure on-the-fly, process and export colorized pointclouds.

1. Not easy-to-use you need to use tethering on another mobile device for it to work.That app works very well and the alarms are very loud.It's Trap.

1. Fix FARO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FARO: Restarting the app will resolve most errors.
2. Update the FARO App. Here is how:
   1. On Android goto PlayStore » Search for "FARO" » Open FARO® Freestyle 2 App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FARO » click "UPDATE".
3. Clear FARO® Freestyle 2 App app cache: Clearing cached data will force your app to retrieve the latest data directly from FARO servers.
   1. On Android, goto Settings » Apps » Select "FARO® Freestyle 2 App" » click Storage » click "Clear Cache".
4. Check FARO app permissions. If any of these permissions required to use your device's features are disenabled, FARO might not work.
5. Uninstall and reinstall FARO. If nothing else has worked, completely uninstall FARO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FARO not working

2. Fix FARO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FARO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FARO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FARO may not be able to connect to the Internet when running in the background.