Published by Enjin PTE LTD on Feb 14, 2024

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Why should I report an Issue with Enjin: Crypto & NFT Wallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Enjin PTE LTD to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Enjin: Crypto & NFT Wallet image 1 contact Enjin: Crypto & NFT Wallet image 2

About Enjin: Crypto & NFT Wallet

1. You are now able to send BTC to a native SegWit address. ✅ Fingerprint Unlock: Use your fingerprint to immediately check your cryptocurrency portfolio without needing to enter yet another password. ✅ Auto-Add Tokens: Automatically add & detect tokens from the blockchain wallets you import or track. ✅ Custom Fees & Limits: Use optimized, dynamic fee, & gas calculation—or set your own custom fees and limits. ✅ Import & Swap: Import from all major blockchain wallets such as Trust and Coinbase in a few easy steps, & swap 100+ tokens. ✅ Local Currency: View balances in your local currency.

2. Built for crypto traders, holders, NFT traders, & gamers, the user-friendly Enjin blockchain & crypto wallet features a marketplace for trading blockchain assets, a DApp browser for interacting with DApps and DeFi platforms, blockchain gaming support, & in-app token swap featuring 1Inch & PancakeSwap.

3. We have redesigned and refactored the massively popular crypto & NFT blockchain wallet, Enjin Wallet, to provide you with the next-generation experience you deserve for all of your cryptocurrency and digital asset needs.

4. Founded in 2009 & based in Singapore, Enjin offers an ecosystem of integrated blockchain products that make it easy to create, manage, explore, distribute, & integrate blockchain-based assets and NFTs.

5. Exchange, sell, send, or hodl Bitcoin, NFTs, tokens & 100+ other cryptocurrencies easily from your Enjin smart wallet.

6. Stash your blockchain assets & collectables & trade them on the Enjin Marketplace.

7. Interact with any DApp or DeFi swap—without leaving the safety of your crypto wallet.

8. Enjin Wallet now supports native integration with 1Inch & PancakeSwap.

9. Swap hundreds of crypto tokens from thousands of available trading pairs instantly.

10. Create, import, use, and track an infinite number of crypto wallets—all in a streamlined, easy-to-use app.

11. Segregated Witness (SegWit) is now natively supported in Enjin Wallet.

Enjin Customer Insights

1. Before that i install enjin app many time on android phone but i cant recover my wallet in android phone.Blockchain , well some is making me feel so stupid I want to shoot myself sometimes.

2. And with games on arbitrum and others making it where the person with the most money spent always wins then why even waste a dime on itA great Crypto & NFT wallet.

3. Wallet backup/restore via a set of words is nice, and I had to use it when my old phone died.

4. One thing I'd add is a search function where you can type in the crypto and it pops up rather than having to scroll through the long list.

5. In old my phone enjin app show me can not connect to server.

6. DO NOT DOWNLOADThis scam i have 12 word for recovery my wallet but i could not recovery .

7. I wish you could just paste your password in instead of having to type it all out every time though.

8. Overall though, excellent wallet.Terrible experience.

9. I can't even figure how to play games on Enjin chain.

10. Left the app for a while and came back to meet an empty wallet.

11. I solved the problems by install enjin app on iphone.

Steps to Troubleshoot & Fix Enjin Issues

1. Fix Enjin Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Enjin: Restarting the app will resolve most errors.
  2. Update the Enjin App. Here is how:
    1. On Android goto PlayStore » Search for "Enjin" » Open Enjin: Crypto & NFT Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Enjin » click "UPDATE".
  3. Clear Enjin: Crypto & NFT Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Enjin servers.
    1. On Android, goto Settings » Apps » Select "Enjin: Crypto & NFT Wallet" » click Storage » click "Clear Cache".
  4. Check Enjin app permissions. If any of these permissions required to use your device's features are disenabled, Enjin might not work.
  5. Uninstall and reinstall Enjin. If nothing else has worked, completely uninstall Enjin then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Enjin not working


2. Fix Enjin Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Enjin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Enjin not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Enjin may not be able to connect to the Internet when running in the background.

Reported Issues