Published by Ember Fund Inc on Oct 28, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Ember?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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What users are saying

1. Great by the way I will continue to keep it though.Well looks like I'm just going to have to delete this for a second time why have a miner on a app that only works for a short time then you have to fight in order to get the app maker to fix it well good by since this app don't work so how can I trust you with my money and steal can't all ways will have probs with this appApp freezes a lot in the survey page and when my mining ends, the main page doesn't display the start mining tab.

2. This on top of having put bitcoin in months ago to invest in a fund for it to be kicked back out recently due to some bank issues on ember's side.Although i really enjoyed the mining and other benefits they have and i understand this is hybrid program.

3. Nice app!I love the free tournaments, I wish there were more! I don't feel there are that many ads, one for entering the tournament and 1 for starting the miner, so actually in that respect I feel the ads are great compared to other apps.

4. It'll make me watch an ad to start earning but then tell me "We could not start earning BTC" It's very frustrating especially since it used to work fine, but now only works maby 2-3 days a month, which makes it impossible to get a streak goingThey have added ads to start earning.

5. It sometimes seems to get stuck on the load screen and if it finally loads the start earning bitcoin button is grayed out and can't be selected.

6. Out of 10 surveys, 1 get the reward for, 3 give me the +17sats for my time, and the other 7 surveys they either disappear or vanish off the screen.

7. Has a bunch of tournaments (a lot of free ones) and other ways to earn crypto.Just to let everyone know.

8. I think the only thing I miss on it is being able to transfer to USD and payout if you decide to end a portfolio, but it's not complicated to transfer to a Bitcoin wallet and payout there.

9. Please sort out.Ember used to work great, but for the past 4 months, it won't let me earn BTC.

10. Also i wish they would come up with an alternative in helping those who forget there passwords or usernameBeautiful way to get started in crypto.

11. Leaving me exactly 272 days(plus all the time lost between starting the miner).

Steps to Troubleshoot & Fix Ember Issues

1. Fix Ember Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ember: Restarting the app will resolve most errors.
  2. Update the Ember App. Here is how:
    1. On Android goto PlayStore » Search for "Ember" » Open Ember - Earn Crypto » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ember » click "UPDATE".
  3. Clear Ember - Earn Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from Ember servers.
    1. On Android, goto Settings » Apps » Select "Ember - Earn Crypto" » click Storage » click "Clear Cache".
  4. Check Ember app permissions. If any of these permissions required to use your device's features are disenabled, Ember might not work.
  5. Uninstall and reinstall Ember. If nothing else has worked, completely uninstall Ember then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ember not working


2. Fix Ember Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ember be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ember not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ember may not be able to connect to the Internet when running in the background.

Reported Issues

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