Contact My eService Customer Service

Why should I report an Issue with My eService - Kenya?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Flexacore Labs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Access eVisa Services - Apply for a Single entry visa, Transit visa, or Courtesy visa to Kenya and pay securely using your VISA card or Mastercard.

2. You can now apply for all eCitizen services and pay via mobile money, debit Cards, and eCitizen agents efficiently using eCitizen Kenya App.

3. Convenience - Pay using mobile money, Debit Cards, and online banking from local banks.

4. Online Services - Fill out online application forms, submit then receive your permit in PDF format from wherever you are.

5. Notifications - Receive email and SMS notifications every time your application has progressed.

6. Access eBusiness Services - This portal enables individuals to access BRS services online.

1. Take it off Google play store and do your cyber business openly.This one is one of the worst apps i have ever encountered, always showing an error whenever you prompt it for a particular service and the annoying part is despite very many complain registered no body bothers to give answers to what is happening in this would be criitical app to kenyans.It always gives an error when trying to log in.

2. Thumbs Up!Remove the ads,and make it easier for a user to change his or her phone number and email.some sections, for instance the NTSA(Old) and TRA and may other options do not function, why dont you eliminate or reset them to avoid redundancy for the same so as to improve on service delivery.

3. It keeps on displaying “ an error occurred ” or even “ service unavailable ” this is really disgusting.App opens on my Samsung phone and brings all the service menu but it doesn't open beyond that for me to apply for any document.

4. Not unless it has been done purposely (disabling access by phone) to create business with insiders in the offices that offer this services, I don't see why the app shouldn't work.

5. It's quite encouraging that you've at last decided to introduce drastic measures to safeguard users against digital malpractices we experience on a daily basis while surfing the internet by adding an extra layer of security.

6. At least you get the services you want at the end of the day.A good app as it has eased access to most government services that used to cause headaches to us.

7. It's now up to you to keep this software updated on a regular basis to patch security vulnerabilities that people with malicious intentions may try to exploit.

8. I wanted to change my passport to the East Africa but I can't put my details due the my ID can't be accepted yet I'm Kenyan citizen and its Kenyan property.

9. On the flip side, being a tool in the public service comes with expected shortcomings.

10. Sometimes the system or the paybill is down and as the only path to be served, we have to wait for days if not weeks for resumption.You should have an option for people with old ID and leaving abroad.

11. Another thing.....why should a Government app have advertising? Even though everything else doesn't work, the ads do.

1. Fix My eService Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My eService: Restarting the app will resolve most errors.
2. Update the My eService App. Here is how:
   1. On Android goto PlayStore » Search for "My eService" » Open My eService - Kenya » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My eService » click "UPDATE".
3. Clear My eService - Kenya app cache: Clearing cached data will force your app to retrieve the latest data directly from My eService servers.
   1. On Android, goto Settings » Apps » Select "My eService - Kenya" » click Storage » click "Clear Cache".
4. Check My eService app permissions. If any of these permissions required to use your device's features are disenabled, My eService might not work.
5. Uninstall and reinstall My eService. If nothing else has worked, completely uninstall My eService then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My eService not working

2. Fix My eService Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My eService be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My eService not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My eService may not be able to connect to the Internet when running in the background.